Scopri il tuo soggiorno a Pontecagnano Faiano

Hotel Olimpico is a lovely hotel and spotlessly clean inside and out AND the rooms are cleaned every day ; good breakfast selection ; pool bar and has a great pool area where you can also order food. The reception ladies are very helpful and nothing is too much trouble. The bar staff Davide, Sergio, Michel & Daniel ( sorry if I missed anyone) were brilliant ! Very welcoming and again nothing was too much trouble for them, whether you have 1 or several drinks they are all great barman and an asset to the hotel ! The location was a bit out of the way for us but there was a free shuttle which was a god send as it was 50 euros each way in a taxi to the port in Salerno. The area itself is run down with bars and restaurants along the front either closed, boarded up or derelict so we were quite relieved when the taxi drew up in front of the hotel but a bit disappointed not to be able to have a walk along to a bar or restaurant outside of the hotel. Our room was spacious and clean but a bit drab and colourless. Sadly we were directly above the kitchen area so we were woken daily very early by the noise of the metal ramp being used to ferry food to the restaurant for breakfast (I presume) and the air conditioning didn't work although I did report this. We stayed here for 8 days for my husbands 50th birthday with friends and for the most part our experience was a good one. First night we ate in the restaurant just the 2 of us and felt the manager was a bit off and sharp but didn't take too much notice. Our friends arrived the next day and a few days later after a long day out we decided to eat in the restaurant and assured them the food was good based on our first meal. However, 11 of my mussels did not open which was over half my starter and our friend['s starters of grilled cheese and vegetables were cold. My main meal came out and the chicken was pink & raw but after sending it back and it still wasn't cooked I decided to leave it. Our friend ordered steak medium but it was raw when it came out. Not wanting to send food back again he ate the edges and left the rest. The blonde waitress couldn't raise a smile, literally threw our food at us and had no table manners at all and the manager and his sidekick with the glasses did not at any time come to our table to enquire if there was a problem nor offer a solution - they just raised their eyebrows, muttered under their breath nodding towards our table and completely ignored us ! Only the nice young waiter (didn't get his name) who took my food back was so apologetic but apart from that they weren't interested in our table at all and made it quite clear they did not care. When we paid he begrudgingly knocked off my meal and 1 steak meal but this wasn't the issue. The issue was their attitude towards us was disgraceful ! As paying customers you expect to be treated with courtesy and if you are unable to do this then you should not be in hospitality so for the rest of our stay we did not eat

Siamo stati in quest'hotel con un pacchetto turistico di 3 giorni, comprensivo del cenone di San Silvestro ed anche del pranzo di Capodanno. Stranamente va fatta una distinzione tra il trattamento alberghiero e quello di ristorazione. Assolutamente e gravemente insufficiente il primo, ottimo il secondo. Al nostro arrivo, per molti di noi, l'assegnazione delle camere è stata un vero problema, soprattutto relativamente alla pulizia. Coperte e lenzuola macchiate o infestate da peli o capelli, bagni le cui condizioni igieniche e anche d'arredo per nulla erano compatibili con un albergo che si fregia di essere un 4 stelle. In almeno un caso (il gruppo era numeroso e in molti hanno avuto problemi) la stanza assegnata era priva di finestra verso l'esterno e la vetrata che ne avrebbe dovuto assicurare il ricambio d'aria affacciava direttamente... sul corridoio!!!! A dire il vero in quasi tutti i casi il personale si è prodigato per porre rimedio al disastro, ma questo non toglie il fatto che un hotel abbia così poca cura della manutenzione, anche igienica della propria struttura e conseguentemente anche cosi' poco rispetto della propria clientela!! Per quanto attiene il servizio di ristorazione, questa è tutta un'altra storia!!! Dalla colazione, alla cena, passando per il cenone di fine Anno e per arrivare al pranzo di Capodanno, tutto molto buono!! Cucina curata e pietanze anche abbondanti. Personale gentile e solerte. Che dire? Come sia possibile una differenza così abissale tra un servizio alberghiero e l'altro resta davvero un mistero!!!!