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Great customer service! Went to the terrace restaurant for dinner but brought my laptop to work while waiting for the food to be served. Unfortunately the WiFi does not reach there. One of the waiters offered me a hot spot from his phone for the duration of the dinner out of his own initiative! It was highly appreciated! The food was delicious too, by the way.

I stayed in Ramada with my children for 3 nights from 12th feb till 15th feb2024 for attending wedding ceremony, which was fully booked by my uncle. As per HRACC approval it’s a 4 star hotel, but it doesn’t meet the standard and quality for 4 star. The only plus thing of this hotel are rooms which are quite spacious. At the time of check-in, reception gave us only one magnetic key as their policy doesn’t allow to provide second key and after harsh talks, I was provided with second key. Room was allotted for 3 persons, but bath towels were for only 2 persons without any toiletries accessories. As per HRACC standards for 4 star hotel there must be 1 bath towel and 1 hand towel per person and 1 bath mate plus toiletries accessories like dental kit per person. All rooms were provided with 2 bath towels only. Max 2 device per room can use wi-fi. Nescafe coffee of 1gm pack and only 2pkt and renewed only 2pkt. I was told by the team that if we need anything we have to call to house keeping or at reception. Feeling of staying in a guest house or in a 2 star hotel where you have to ask each every thing additionally. It seems that ***agement wants to save on each and every amenities of the hotel which they must provide to the guests as per the approved standard of a 4 star hotel. Our relative room 117 had security problem with magnetic lock, which was getting opened itself. We complained to the reception but no response for 45 min. It’s a very crucial issue of security of your belongings. Very slow restaurant service, have to wait 30 mins for espresso coffee. Room service was fantastic. I requested 2 cups of Cappuccino coffee and they served us 2 bottles of water! I’m amazed how the HRACC, India approved them 4 stars? May be with political kickback?

We have a conference at Ramada hotel Aligarh we have a good experience sapphire hall was very good and clean food was very good service was very excellent we have satisfied staff was very corportaive sapecial thanks to mr.sandeep raghav