Scopri il tuo soggiorno a Whitchurch Urban

I've attended the hotel for a wedding recently and can say that the dining room, food and staff were brilliant, although drinks were very expensive and the hotel room was very dated and I wouldn't say is a 4* hotel. This review specifically focuses on Leisure Club at the Macdonald Hill Valley. This club is for guests of the hotel or paid membership is also available. I have been a paid member for almost 12 months now. Staff are generally nice and welcoming, the PT sessions whilst good are expensive at £30 an hour (it was cheaper at David Lloyd down south where I used to live) and the classes are good, albeit the popular ones such as Pilates and Yoga fill up quick and ate often fully booked. It's also frustrating the quarterly change of the timetable which means you get used to a class to find its then on a different day and time and you can't make it, but I also understand it's so people have the opportunity to attend classes. My main bugbear is the lack of investment and maintenance. Membership is expensive and yet some areas are really dilapidated, such as the steam room (missing tiles), the women's showers and the women's changing rooms (there has been a hole in the ceiling where you can literally see insulation and wires for at least 3 months. Some things are an easy fix but are just ignored, such as a broken hairdryer (one out of the three was broken). This was reported time and time again for at least a couple of months (you get to talk to people in the changing room and you realise then multiple people have reported it). It took almost two months for them to stick a sign up to say not to use the hairdryer and then a couple of weeks later it was removed. We are now 6 months down the line and no hairdryer leaving only 2 hairdryers which have definitely seen better days (no nozzle etc)! As an expensive paid for membership, I like that you didn't need a towel or to take shampoo, conditioner or shower gel as they have Elmis products. Unfortunately, now towels are only available at an additional cost and in the showers there is only shampoo and conditioner (if they have bothered to replenish them) and no shower gel so if you've done a workout or been swimming there is nothing to wash with. Again, through changing room discussions we know this has been reported by multiple people but it can take weeks for anything to happen when you see staff sitting at the Reception Desk on their phones. One body lotion has been empty for at least a month and the other was removed when empty and never replenished. It's as if they just don't want to replenish them. The lockers are a frustration for many....out of about 60 lockers there are only about 10 that work. It seems the digital locks have broken but these are never fixed. It's now firmly in my brain which number lockers work and don't. If they can't afford digital lockers just replace them all with a catch and let people bring a combination lock but it's a waste of space that is doing nothing and a

The Spa is a must visit if you stay here. Special mention to Harvey, Amanda & Nire in providing first class service in a very friendly way. Nothing seemed too much bother for any of this Hotel’s staff. We asked The Concierge, Grieg where the golf clubhouse was and he took us there in a buggy and gave us a guided tour. He is another credit to this hotel. Every member of staff we encountered were helpful & friendly. We will definitely return soon.

We arrived a party of ten. The staff experience started at reception where we were made to feel so welcome . Nothing was too much trouble. We were very happy with our rooms. Although, due to traffic we arrived much later than we’d hoped to, after going to our rooms to freshen up, we were taken to our table. Again, nothing was too much trouble and we were able to choose for a good varied menu. If I have one criticism it is the website says games room but it is for the golfers use or so the children were told by the golfers! . Perhaps there could be a games room for children, with maybe table tennis and snooker table? However, there were grounds for them to run off energy. Breakfast was lovely and the staff were very attentive. I would definitely stay again.