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We travelled from Ireland to stay in your premises for 3 nights. Everything seemed OK on arrival. We went to the room but I had to make a complaint to reception about the shower which was not working correctly ( as stated on your website ensuite rooms are refurbished to luxurious standards), I wouldn't call a shower hose from a mixer tap luxurious. To this I didn't get a satisfactory answer. We left immediately without having  a good inspection of the room as we were pushed for time to meet with friends for dinner. On return that evening as we were about to go to bed we pulled back the bed clothes and saw what looked like body hairs  on dirty sheets. On closer examination we saw a filthy duvet cover, undersheet and a badly stained mattress which was absolutely disgusting. There was also a bad smell from the bathroom among other descrepencies which I won't go into now. We made the decision not to stay so I went to reception to complain and request the return of my payment as the room was not fit for purpose and I feel that it was mis sold to us. I brought your supervisor to the room and  Of course he dismissed my complaint and queried why we left it so late to bring this matter to his attention in a way that was condescending to me even after explaining  the reason. This was extremely inconvenient as we had to find elsewhere to accommodate us at short notice which proved costly, having to book into numerous hotels to cover our trip.

Questa è una delle migliori esperienze che abbia mai avuto durante i miei 20 anni di viaggio e soggiorno. In particolare vorrei menzionare questa ragazza alla ricezione il giorno in cui abbiamo fatto i nostri check-in, era eccellente e eccezionale. Questo hotel è non meno di 5 stelle. Raccomanderò a tutti i plz di provare una volta e lo vedrai per te stesso

I had booked the last available room here after buying Ed Sheeran tickets for myself and 7yo daughter. I was delighted at being able to secure accommodation such a short distance away - only a 10min walk! For my purpose the room was fine, although I did find the bed pretty hard but a mattress is like Marmite- some people will love it, others will hate it. I’ll admit, to my mind and based on my room alone (I can’t speak for other rooms) this wouldn’t be my choice for a long term stay but for an overnight visit it was fine. Dimitri on the front desk is worth a special mention as he is extremely welcoming, polite and cheery. I had been a bit of an eejit and hadn’t read all the booking instructions but Dimitri was very understanding, took pity on me and gave me a little leeway. So again, another big thank you to him.

The room was clean, it had everything you need. Comfortable bed, fast cleaning and good attitude towards animals😊 Interesting design of the hotel and convenient location. The room was quiet, so I had a great rest after a long walk around the beautiful city 🥰. Breakfasts are ordinary, if you stay for more than three days, it will seem too monotonous 🤔But the overall impression is excellent 👍

We made a booking for my daughter’s birthday for a studio apartment. Holly from guest services gave amazing customer service and always answered my queries promptly indeed. And I’m afraid for poor Holly there was several. Holly even gave my daughter and friend an upgrade. Which not only was I delighted with the birthday girl was too and they loved the 1 bedroom apartment that had a balcony the length of the apartment. I really can’t sing Holly and all the staffs praises loud enough as nothing was too much trouble and the property is stunning. ( I couldn’t resist going in for a peek) The Fraser Suites Glasgow is in a gr8 location too. Merchant city has many of the best bars and restaurants in the city. 10 out of 10. Which the lovely Holly set the bench mark for. So thank you so much Holly! 🌟 All my daughters friend popped up too while I was doing my nosey and were very jealous and planning to book a stay in the future. As am I!

Come la fila di lavastoviglie e asciugamani! Uso gratuito e può prenotare tramite l'app dell'hotel. Avere ping pong e tavolo da piscina per un gioco veloce. Situazione a circa 7 minuti a piedi a George Square. 5 minuti a shopping. Molto conveniente Ma la squadra di manutenzione della casa ha bisogno di un miglioramento: le tovaglie non sono state cambiate o non sono state fornite abbastanza.

Grazie al personale, come viaggiatore solitario ero piuttosto nervoso ma mi sentivo così sicuro. Check-in era liscio e amichevole. L'hotel è pulito, elegante e intelligente. Hai bisogno della chiave della tua stanza per usare gli ascensori, quindi mi sentivo così sicuro andare nella mia stanza. Io mi sono fermato in una camera doppia e era così spaziosa! Tutto era teso e ben posato. Anche se c’era una fiera divertente sulla prossima strada, non mi ha davvero turbato quando chiuse la finestra. È la prima volta che mi sono fermato in un hotel aparthotel e mi consiglierei! Non sapevo che avere il ghiaccio nel congelatore e nel cucinatore mi renderebbe così felice haha. Poi, in camera mia, potevo raffreddare l'acqua e mangiare un bel pasto senza dover fare un bagno più costoso. Il bagno aveva anche una bella tovagliola riscaldata, così ho avuto la tovagliola più calda, più fluffie! Nel lobby hanno un filtro d'acqua britannico, giochi da tavolo, attrezzature di cucina extra, cibo e bevande. Sicuramente tornerò se mai visitare Glasgow di nuovo!