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On entering the reception we where greeted by a lovely man. He treated us like old friends, but remained professional all the time. He guided us to our room, which on entry we found it to be clean and smelt nice. The bathroom was ideal for us as we are disabled. Had a great night sleep and as we where flying to Lanzarote the next day we where grateful for. Would definitely stay at this hotel again

Mio figlio e sua nuova moglie avevano il loro matrimonio qui che un giorno fantastico ogni piccolo dettaglio che si occupava per niente era troppo per il personale qui 1° classe cibo e ambienza tutto andava verso rendere questo un giorno molto speciale in realtà il tempo non ha influenzato la foto sessione o io consiglierei molto questo luogo

L'hotel era a posto per un edificio più vecchio. Abbiamo chiesto sul modulo di prenotazione per le piastrelle extra ma non li abbiamo mai ricevuto quando ne abbiamo chiesto. Ci è stato detto che sono 3 sterline una piastrella che dovrebbe essere reso noto sul sito web, anche il wifi è piuttosto costoso a 7 sterline per 24 ore, anche il portafoglio o i rulli del bagno non erano stati controllati e riempiti e dovevamo tornare alla ricezione per chiedere loro di essere riempiti e fu dato un sacchetto con queste cose in e anche sentito alcuni del personale maschile non sono amica del cliente sul reception desk

Era giù per la Airshow ieri e rimasto per notte. Anche se dovevamo entrare alle 2:00, l'ospite Julia ci ha permesso di farlo prima, il che significa che potremmo andare a godere dello spettacolo. Ha anche postato un email qualche giorno prima di spiegare come il permesso di parcheggio funziona il giorno dell'evento, che è stato grande e senza stress. Situazione perfetta, 5 minuti a piedi dalla spiaggia, 5 minuti a piedi dalla strada principale con bar/restauranti. La stanza era benone, bella e pulita, e abbiamo avuto un grande sonno. In generale, Julia l'ospite era molto amichevole e accogliente. Sicuramente sarà prenotato per l'anno prossimo 😄

We had a very enjoyable weekend at the Mercure Hotel for the Air show. Lucy at reception allocated us with a fantastic room, with a sea view (465) , thank you Lucy. Andrew at the bar, very helpful and friendly. Not to mention all the staff at breakfast, they were all great. The breakfast was delicious . The room was so clean and comfortable, we had a great sleep! Will not hesitate to visit again. Thank you all for a memorable weekend.

Booked a room for my daughters to stay. Upon arrival we encountered a completely disinterested member of staff who, quite simply couldn’t care less and sent them to the wrong part of the hotel. We booked an “Executive Room”, but there was nothing executive about it! Upon going inside all the windows were open (at 11pm on a cold October evening), probably to mask the smell of dampness in the room. Decor was well past its best and bathroom hadn’t been upgraded for some time. Breakfast on the first morning was very poor as apparently the chef didn’t turn up due to a family emergency. These things happen but staff didn’t tell my daughters and they waited 90 mins before a less than impressive breakfast arrived - see photo. General decor of hotel is very run down and there was rubbish in the car park related to some ongoing works. Yes, the rubbish has to go somewhere but no need for it to be scattered on the ground - see photo. Breakfast on Day 2 was moderately better but they ran out of bread and other ingredients but, again, didn’t tell guests when they ordered. Instead, when questioned as to why the items were missing, the reply was “oh sorry, we ran out”. Staff, with the exception of one member of staff on the restaurant, were sullen and disengaged. The general state of the communal areas is, at best, tired. Upon asking the manager what made the room “executive”, he said it was purely down to room size. The photos on the website show high specification “executive” rooms but, the manager stated, these were recently renovated rooms in a different part of the hotel and not the room my daughters were in. All in all, it was very disappointing and not a great place to stay. The manager declined to compensate for the below expectations room but did refund the breakfast on Day 1 (hence my 2 star rather than 1 star review). My advice is avoid!!