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Went back this hotel after a break of a few years for a tribute night with family. The rooms were quite decent on the top floor but the service was absolutely shocking in every aspect of the hotel. I don’t think we would return to this hotel I’ll explain….. On arrival we dropped out bags in the room and went downstairs to the bar for a few drinks - every single draft beer/lager was off and only bottles were being sold. This was really dissapointing there was no explanation from the bar staff who all appeared very miserable. Next we went downstairs to the party room and waited in the foyer with others and the beers were all off again on this separate bar too. Then I ordered some drinks and was told “we are only taking cash”. I asked why and the bar man said the card machine had broke. I explained I had no cash on me to which he replied I would have to get drinks upstairs! This wouldn’t be that bad but it was up 3 flights of stairs and a real inconvenience for the whole night having to go upstairs to pay for bottled drinks. Anyway after waiting for a minute a few people began to complain and a young man with blonde hair came behind the bar and I’m not joking shouted at everyone waiting “the card machine is off if you want a drink go upstairs” very rudely. One woman asked to speak to the manager and he actually shouted “I am the manager” very rudely - no apology or help or anything. It occurred to me after that they could have just charged the room or charged the table but nothing was offered or any help given he was clearly under pressure and his customer service was absolutely shocking everyone was gobsmacked! So the night went on and the disco finished at 1 am I think but bizarrely the bar in the hotel shut an hour earlier so we couldn’t have any drinks for the last couple of hours as the card machine was off all night ! You couldn’t make it up…. The disco was good fun, meal nice but then a gain in the morning the service let it down. Went down to breakfast and was told our room hadn’t paid for breakfast - we stood at the entrance whilst the woman greeting us walked off for about 10 minutes came back and just said “follow me”…. No apology, explanation or anything and yes we got breakfast which was actually not bad. The service was so poor it did actually really dampen our stay and I think most people were annoyed to…. Mistakes happen but you only want a smile, apology or explanation and instead we were spoken to almost like a visit to “Karen’s diner” . I’ve attached a photo of the state of the bar too!

Hotel bellissimo

C'era un problema quando ci siamo prenotati in hotel come abbiamo passato attraverso Trip.com e il ricevente ha detto che non avevamo pagato perché non avevano ricevuto conferma da terzi. Abbiamo spiegato che avevamo pagato le avevamo mostrato le informazioni pertinenti sul mio telefono, ecc - ma abbiamo ancora insistito che dovevamo pagare . Abbiamo aspettato circa 40 minuti alla ricezione mentre abbiamo aspettato che il ricevitore e il manager fossero in camera di ritorno per ordinarlo.Infatti, questo ci ha fatto ritardare per il nostro pranzo serale - che dovevamo perdere - e essere ritardati per la nostra riunione al Teatro Royal - che abbiamo anche perso - ha rovinato la serata - ma le strutture e il personale dell'hotel erano favolosi - soprattutto la giovane ragazza che ci ha servito colazione al mattino.x

Non è stato reso conto che il ristorante è stato chiuso quando la prenotazione, nessun colazione calda disponibile solo continentale, non molto scelta disponibile, nemmeno tostapane figlio non piaceva nessuna delle opzioni

La stanza è pulita, il servizio è buono