Scopri il tuo soggiorno a Narborough

Re Hotel provided for “a national company” the accommodation was unsafe, unfinished and unfit for purpose. To be clear; I have been in the construction industry for 33 years and I am currently the service delivery manager of 16 years with this company, accountable for the Responsive Repairs, maintenance and Voids properties for “a national housing provider”and “a national company” fire compliance work through our other FRA departments & Fire Safety work across the country. The hotel in question Blaby Westfield House Hotel is truly an appalling hotel provided by Agiito web site options. On entering the car park, the front entrance windows blinds were hanging down off the windows, after I parked, the reception was to the side of the building. On entering the reception, I could smell and feel the dust in the air. There were patches of bare plaster on the walls where the walls had been repaired, I understand thing need repairing so I walk to reception and gave my reservation. I was greeted by the reception person who took my reservation and informed there was no breakfast as the chief was on holiday (I was informed at the time of booking there was no breakfast) therefore I asked is the chief back next week? to which the recreationist stated, ”we don’t know he has been gone a long time”. So now I am thinking what?? I continued my booking and received room number 102 which is situated in the main house building above the front entrance. After walking up and around several corridors through several fire doors which I guarantee are not certified under fire regulations (I am fully versed in the requirements for fire doors and fire safety of buildings). As I walked to my room again around another small corridor the hard-wired fire alarm had a yellow empty tile grouting bucket on the floor as I focused on the bucket, I then realised water was running into the bucket as I looked up it was running out of the fire alarm sensor into the bucket!!! I returned downstairs and informed the receptionist who said, ” Yes it’s the water tank in the loft is leaking the man was meant to fix it last week but it’s still leak, and he hasn't returned yet.” Therefore, there has been no working fire alarm at this hotel for over a week!!! Another breach of Fire Regulations and hotel safety regulations. I asked so when is the Fire Alarms going to be fixed? and the receptionist shrugged his shoulders and stated “I don’t know”!!! The appalling condition and false advertising of this hotel doesn't stop at the complete failure of all Hotel fire Safety Regulations. I was sent to the bar while the receptionist went to get what I can only assume was the manager, I was asked could I go down the ground floor corridor to the bar / restraint area. I walked down the corridor as requested to find myself in the front reception bar/restaurant area, yes where the blind are hanging off the windows, once on the inside looked like a building site!!! The receptionist then came down the corrido

Non c'era nessuna denuncia, tutto era come si aspettava, anche se non c'era una caldaia nella stanza.

Cominciamo con il dire che il personale ce la mette tutta. Da Andy alla reception che si è prodigata nel portarci gli asciugamani puliti e tutto l'occorrente a fronte di un errore e la nostra camera non è stata pulita. Anche Hope la collega in Training alla reception ce la mette tutta così come il personale del ristorante per la fantastica colazione sempre fresca e con moltissima scelta. Fin qui la consueta qualità Hilton. Purtroppo sono le camere (pur avendo ottenuto una Deluxe) che risentono dell'età. La camera per carità, aveva tutto ciò che serve. Tv grande, accessori per tea e caffè, 2 letti queen, prese per attacco devices,ecc. Si vede però che l'hotel è Datato. Non dispone dell'accesso senza chiave (comodissima app Hilton per i membri) ad esempio. Questo il motivo per una stella in meno.

Bel posto e posizione. Ci vediamo la prossima volta. Amo il personale che sono molto amichevoli. Camere molto belle Ambiente piacevole vicino a un centro commerciale dove si dispone di ristoranti diversi.

Myself and my family had an amazing time - the portions of the Christmas meal were so big and so tasty I was surprised at how generous the servings were!! The service was spot on and very professional. The kids got beautifully wrapped presents which they were so happy with - a super friendly Santa Claus went round to meet and greet all tables and the kids were so happy - the tables were personalised with named table settings which was a lovely special touch - there was a lovely kids play area- the staff were super friendly and couldn't do enough for us to make us comfortable and if we needed anything extra they sorted out for us immediately. Well done to all the Winstanley team you are all amazing!!!! Thank you so much - our Christmas was stress free with no stress making Christmas dinner and the kids all had a fab time and all my family were impressed 💕 This is the first time we have decided to have Christmas dinner out and we were not disappointed it was fab, great atmosphere, music and decorations overall perfect experience. Massive thank you to all the amazing team once again at Winstanley House ♡

Only one towel was available not the most hygiene of rooms. Location is great

The hotel was nice and clean rooms were OK sofa bed was like sleeping on concrete breakfast was OK could of done with a bit more breakfast items