Scopri il tuo soggiorno a Matlock

When I see a hotel with mixed reviews, I nearly always have to go and see for myself, but this hotel deserved the bad reviews. We paid for a superior room and the photos below will show you how dirty it was. I would hate to see what a standard room looks like. The reception rooms and bar were very nice and comfortable. Unfortunately, the breakfast was terrible fatty bacon scrambled egg that tasted disgusting hashbrowns soggy toast and cereal were average. Looking at the reviews in the past the management do not read them or comment. I think they need to do this Which would help them to get their hotel in order. Will I return no?

Siamo rimasti nelle stanze di promonardi, due adulti e due bambini, e non si pensava mai che ci fosse un contenitore di spedizione molto tranquillo, molto pulito, anche i bordi del tessuto erano affamati bellissimi quando entrammo nella stanza. La camera è stata molto divertente con doccia, TV, asciugacapelli, tè e copertina.10 metri di distanza c'era un altro locale con tostapane, microonde, bagno completo con lavastoviglie liquide. A pochi passi, la reception e la sala di intrattenimento per i bambini hanno fatto attività a notte come i bambini disco, la sala di gioco libero tavolo da calcio e la tavola Lego . Abbiamo fatto due notti al primo giorno, due notti intorno al parco di Gulliver, il secondo giorno, siamo andati alle altezze di Abramo. Questo posto è grande per i bambini che abbiamo guardato le altre camere ma trovato che avete più spazio all'aperto nella sala promonarde che potreste sedervi e guardare i bambini giocare. È anche un autobus che si può dormire su quel sembrava divertente.

Really positive experience from start to finish We started and finished a lovely scenic walk here The staff were extremely pleasant and helpful and the food was topnotch The pub has been redecorated since i last visited and we were pleasantly surprised to walk into a bright and airy atmosphere with a roaring fire . Will definitely be visiting again

I spent a night here recently. The staff are all really friendly and make you feel welcome. We didn’t use the pub, just for a quick breakfast the following morning so I can’t comment on that aspect however it is clearly full of character and is situated in a great spot for exploring. Unfortunately the accommodation was a bit of a let down. The room we had is in need of updating, the bathroom was very small, nowhere to put anything. The tiles in the shower were mouldy which is off-putting, the extractor vent was really grubby and the general standard of the finishing in the room was poor. As there is no natural light it seemed to highlight all of these issues. It all felt very tired. The bedroom itself was clean although the carpet was a bit marked. The beds were ok, the bedding was spotless as were the towels. There were 2 tiny mirrors so not ideal when trying to get ready. All in all a bit disappointing.

Bit of a mixed-bag this one. I stayed in the twin room for 2 nights. The room oddly looks as though it’s been lifted and deposited direct from a Premier Inn (but smaller). It’s dark due to the use of dark purple and dark wood on almost everything. The bathroom is fresh and contemporary though. There’s a generous selection of teas and coffee plus biscuits. One of the reasons I chose the Fountains tearoom and B&B was because of the tearoom downstairs. I arrived, after a long tiring journey, at 3.30pm thinking I was just in time to grab a snack in the tearoom, however Iike a lot of visitors if you read the comments dating back years, I was told by a very offhand older member of staff the kitchen was closed. It closes at 3pm, so all the info and literature stating that tearoom hours are 9am to 4pm are misleading to say the least. (The owner later stated that ‘our staff have families to go home to’). When I asked I was also told that breakfast was from 9am, even though this staff member was now fully aware I was a guest, and I mentioned I needed to be somewhere by 10am the next morning. So the next morningI hung around to 9am and dashed down to breakfast to find other guests already eating breakfast, a (different) member of staff said guests were served from 8.30am! I complained by text to the owner who responded very quickly saying she’d look into it. The owner could not be faulted for responding to queries/complaints - the evening before I’d rung her asking how the heating worked as it was cold and she came out straight away to check the thermostat in the hall. The breakfast was prompt, hot and very tasty. Other negative points: The mattress had springs starting to poke up, the pillows were thin and lumpy (they’re cheap enough to buy for goodness’ sake). The thinnish duvet (no sheets apart from the fitted one on the mattress) only just covered the bed, so wouldn’t be great for larger visitors. I personally will not be staying again.

Came to this hotel for 2 nights to visit the area before attending a wedding reception in Derby. It was beautiful in every way. The room was lovely, the staff were friendly, the hotel itself was beautiful and the gardens were outstanding. The hotel kindly let us keep the room a bit longer on our departure day, even though they were themselves hosting a wedding. We ate in the restaurant on the first evening and breakfast both mornings and the food was amazing. Both food and wine were surprisingly reasonably priced as was the stay itself. We were able to walk to Matlock Bath and the Heights of Abraham, so no need to use the car. I'd highly recommend this lovely hotel.