Scopri il tuo soggiorno a Llangollen

Cold, heartless & rude staff. Ruined our night away. Paid to stay in the penthouse- a night of luxury and it was disgusting. Dirty & run down. A shower covered in mildew & was damaged. Spiders in the corner 1 actually fell on me. It didn't drain so felt like showering in a public swimming baths in the 80s. The bath had a hair in which was fine but then I cleaned the hair to see it was actually dirty, dusty & hadn't been cleaned in a while. Previous guests rubbish left on a shelf, damaged fridge, broken glass wall, ripped hot tub cover, freezing hot tub ( despite the booking being made the day before) had a member of staff in our room till 9.30pm fixing it- so no time together. Had waited 1hr 45 for food so a tired, hungry upset, over stimulated ADHD meltdown occurred because they gave us essential a dirty room but charged me £300. Offered a half refund but asked to speak to manager as we actually got engaged before going- I spent the night crying with a migraine wanting to go home- customer service- if you told us the bath was dirty we would have cleaned it- I'm.sorry no it's your job to clean the room before a stay or at least after one. I explained I hVe adhd before coming ( part of wanting a relaxing stay) explained in my emails about the stress caused & it triggered my adhd)- 4 days later still waiting for the manager to speak with me which is just rude. Paying anything to have our night totally ruined is not acceptable but more the lack of resoect for us as guests. We are both gluten & dairy free but have biscuits & fresh milk left? The kitchen didnt know ingredients, just a stressful experience from the start. Was told by the reception that no one else complained- so that means what? I dont pay the equivalent of 3 days work to stay in a place that honestly a premier inn would have been better.

Free parking - big plus. We had booked B&B. With FREE continental breakfast @ £45 per night for two. Welcomed by contractors outside the hotel who were very hospitable, although busy emptying their van........is the hotel fit for access we thought.....we were assured it would be completed tonight?? What would be completed tonight?? Christmas decorations & decorators had arrived from the Black Country and what a job they did. (see my photo taken during dinner) A welcoming entrance into the modern, newly carpeted, well lit, open bar. Onward into the reception area and dining room where we were greeted by the owner?? and a member of the reception staff, who was very professional and gave us all the information we required about the hotel and escorted us to our room. A new grey carpet followed us right up to our room and beyond. A very clean, warm and comfortable bedroom. Ensuite with all the home comforts, including tea, coffee, TV, comfortable warm bed, etc. We had intended going out for a meal but due the long day decided to check the menu for an evening meal in and it was too good to miss. The draught beer was exceptional as was the wine of our choice for the dinner. Our dinner choice was fresh, well presented and as tasty as any I have ever tasted in my lifetime.. What's more it was delicious. How could we fault this hotel, we couldn't, best value for money and in a thriving village, Glyn Ceiriog. Must be amazing in the summer.....for us it was a cold damp and dreary night, but thoroughly enjoyable. We highly recommended this hotel. As a well known actor and diplomat said ”We'll be back” or was it ””I'll be back? Thank you so much.

We have stayed here before in the past. it used to have a pub next door connected to the hotel it was always busy as a family pub it is now closed except for the hotel guests breakfast which I must say is lovely and cooked to order with continental selection to help yourself to the hotel is rundown now but clean with very comfortable beds we only stayed one night on our way to somewhere else the man on duty was very helpful went out of his way to get us all we asked for sorry can't remember his name. The strange thing is when I asked in the dinning room why the pub was closed I was told because they can't get the staff??? We went over the road to another pub and the staff there looked like there where to many staff running around?? They must be employing all the locals 🤣

Abbiamo soggiornato venerdì sera.La stanza era molto pulita.Ha avuto un bel pasto nel ristorante indiano.Il personale era molto amichevole e il cibo era grande. Bello cocktail sul lato dell'acqua. Il personale di ricezione è stato utile e gentile, soprattutto il personale notturno. La colazione era abbondante- la macchina del caffè era in gioco. Solo la denuncia sarebbe di altri ospiti che non aspettano di essere seduti e lamentano la mancanza di croissants!!! Ci siamo divertiti e non esitavamo a prenotare di nuovo.