Scopri il tuo soggiorno a Haslemere

Having a 4 week stay you obviously want certain things to be at a standard. The hotel on the whole fantastic. But my whole review I’m going to centre around one person. Mitch. Everytime she was in, the day picked up. Whatever the weather was, however you felt waking up away from home, her welcoming smile and accompanied by her friendly attitude and caring nature made the day beginning pick up immediately. She explained everytime why things couldn’t be done or what she could do to help us. She never let us in before the breakfast opened at 7, and when we sat down the quiet was then eased by some light music. She welcomed friendly chat about all sorts of things and made staying away easy. She helped us out with picking a breakfast that wasn’t repetitive, with such a long stay and also advised us on evening meals and potential queries we had. If the hotel loses any member of staff if physically can’t be Mitch. There is a clear contrast when she’s in and when she’s not. She waiting on eggs for example is not an issue when she’s in, when she’s missing the wait clocks up to above 20 minutes some days and when you have to be out for a certain time it makes breakfast a rush. Seeing her treat every customer the same is a joy to behold whether they were part of my company or the general public. They were all treated the same and greeted with the same big smile. She’s a credit to the establishment and clearly in my opinion the pedestal! I’d stay at the hotel again merely to be welcomed at breakfast by Mitch

I enjoyed my overnight at the Devil’s Punchbowl. New management is getting to grips with the place. Refurbed reception, bar and dining areas are nicely upgraded and clean cut, while retaining the heritage of what was a roadhouse on the old A3. The road is now bypassed by the tunnel, leaving the hotel on the edge of the Natural Trust conservation area. Service, reception, food all good. The team still needs to get to grips with the handpumped beer (not well kept) and the rooms which are a throwback to the 1980s and need an overhaul. It’ll be interesting to go back in a while and see how they’re getting on. Meanwhile it was comfortable and I felt very at home.

Stayed here for just 1 night for a family occasion. On 1st arriving we were greeted by a wonderful young man (didn't catch his name) with a massive smile & very welcoming manner, who instantly informed us that our room had been upgraded for free!! Result! We were given all info regarding dinner times/breakfast etc & how to use the night entrance (a brilliant idea) if we were to arrive back late. The room (suite) we were led to was absolutely stunning. Very spacious, spotlessly clean & interior design to die for. Everything was so well thought out & if we'd stayed in a Plush hotel in London we wouldn't have had a nicer room I'm sure. Another family member also stayed the night & their room was just as lovely although not quite as big. We headed off out & arrived back later for a couple of drinks in the bar which were once again served by delightful staff with great humour & banter! Breakfast was superb, hearty, healthy & delicious & the whole vibe of the beautiful old building was a total delight to relax in. Most of all though, it was the staff who are the jewel in their crown. Nothing was too much trouble & should we ever be in the area again, we would jump at the chance of staying at this beautiful little gem again. I've always worked in Front of House/ Customer service as thats my passion & very much a dying art in todays society Im afraid to say, but The Swan puts its customers front & centre & practices customer service at it's finest. You could teach some of the big companies a thing or two. We'll done one & all!

Visitavamo la zona, perché mio figlio era un cuoco e lavorava nella zona. Questa era una bella posizione e un bel hotel, il personale era molto utile e il check-in era facile.