Scopri il tuo soggiorno a Hartlepool

Welcome was amazing.... Room lovely, so clean and fresh, we come from here and have lived down south for 30+ years....we are always blown away by the friendly north that we know and love..🥰 A few points..( Cleveland suit)... Toilet seat a bit loose and the shower is a tap feed, a wall mounted shower head holder, also perhaps a curved shower pole and curtain would be a good addition. These are only minimal glitches. Breakfast was as promised and amazing, the staff are so attentive and we would hesitate to book again. My high star rating is because we had a fantastic stay, the glitches could just be a personal preference. Still a 5 * review.

Booked via a booking app When we arrived we had to park down a residential street and walk to the “ hotel “ . Once there , I called the number on the door to be let in - I called four times in 30 minutes and no one answered . Eventually , another guest was leaving and so we managed to get in and out of the rain . Once inside, I kept calling the number and then finally a man answered the phone and just kept shouting at me that he would text me the code to get into the hotel . After I had finally got him to understand that we were already in the hotel , he told me to go to room 14 . I asked where the key was , and he said “ the room is unlocked “. I questioned him and he tutted and said that he’d get “ one of the girls to come down “. After some time , a woman came downstairs and took us to room 14 . As she was walking away - I asked her where the key was , and she said that it was lost. The room ( and the hotel itself ) was dirty . The toilet was broken and was flushing continuously , there were no facilités for making a drink , the curtain pole was hanging off the wall ( ground floor facing the street ) and I dont even want to describe the stain in the bed ! I didn’t feel safe or comfortable , and I said that I didn’t want to stay there . The woman said that she didn’t work there and that she was a guest too (so much for being one of “ his girls “) She said that she would phone the owner but that he was going away and wasn’t answering his phone . To be frank , the whole building was dirty , unsafe and ( judging by the “ guests “ that we had seen - all blackened teeth and rattling ) I got the impression that this hotel is not family orientated ! I left the hotel and booked a room at another one nearby ( The Grand ) which was an altogether different and better experience and still reasonably ( budget) priced . I really do think that everyone should be warned not to stay in this hostel ( it doesn’t deserve to be called a hotel ) . I booked it via a booking service called OYO . I have got my money back but there is no option to leave a review so the misleading pictures and description are still on the app for all to see !

Sono stato a Hartlepool molte volte in passato sono rimasto in diversi luoghi negli anni, ma il Grand Hotel mi piaceva il personale spaziose camere posizione ideale ho incontrato un cliente rude che non era molto bello nonostante il personale faceva tutto g Potrebbero per lei, quindi ho dovuto dirle che non sarebbe così brutto sicuramente rimarrà e anche o e menzionare la casa di curry nello stesso edificio, eccellente cibo e ancora un bel personale

⭐️⭐️well wow what can I say had an amazing night here a couple get away lovely chilled out the manager Susan was amazing and so was Emma the cleaner they go above and beyond if you want to go to lodge you have to come here cause I won’t be going anywhere else now amazing 🥰🥰🥰 Thank you Ps rooms are lovely and clean Hot tub is mint best on a night all lit up

We came here for our Grandparents 70th wedding anniversary party and stayed over night. It was amazing! The party was very well staffed with food being brought out promptly and cleared in good time. Staff were all lovely and more than helpful when needed. The green out the front was perfect for the little ones to have a run around and burn off some energy. We had a family room (2 rooms adjoining) and it was great! Lovely and clean, plenty of space for us all, comfy beds! The tea/coffee station was very generously stocked. We’d asked for a few extras (ironing board and iron) and the staff were very happy to help. Breakfast in the morning was great. Quick service and well cooked. All the staff in the morning were lovely and cheerful! Could have easily stayed another night!