Scopri il tuo soggiorno a Great Wilbraham

where do I start! the room we had was ok but very tired and in need of refurb, we were cold but reception gave us a portable heater, the bathroom was clean except for very dirty grout between tiles especially around the toilet, window blind was broken but useable. The spa pool is tired and cold, the sauna and steam room were good. We booked for an hours massage, my wife went in on time but I was 45 minutes delayed due to no staff. My massage lasted 45 minutes but was ok. We had the Serail mud treatment the next day which should have lasted 40 minutes but it was less than 30 minutes and hardly any steam. The room works on a timer so maybe the timer needs resetting. When I complained we were offer a day pass to the pass to take at another time. The wheel restaurant was ok but with a very limited menu, we booked with one night dinner included which was a choice of three starters, mains & sweet, to upgrade to the Á la carte menu was £30 extra per person which I thought was a little expensive, although a little cold the food was ok. Breakfast was not too bad the full English was not hot and the poached eggs were very watery. We had breakfast booked for each morning of our stay but, it was on the last day we had problems, the waitress asked if we had booked even though our room was on the list, she informed me she had many people booked but not enough space, I was abrupt and informed her the back of house problems are not mine so please seat us, it's not good when staff are telling you they have messed up, I did apologise to her when we left as I did get a little short. On checking out I asked the reception manager if I could speak with the duty manager, i was told they had nobody on site, i asked if they could call them so I could complain, reception told me if I complained she would be Kicked out so at this point I was rather annoyed and let her know, I was then spoken to by the Housekeeping manager and I must say she was the most professional person I had spoken to there, well done to that lady, listened to my complaint and apologised. Thank you Quy Mill for spoiling my 41 year anniversary of the day my wife and I first went out.....

Recentemente sono rimasto a Holiday Inn Express Cambridge per tre notti e ho avuto una splendida esperienza. La stanza era pulita, comoda e ben attrezzata con tutte le attrezzature necessarie, rendendo il mio soggiorno molto piacevole. Uno dei punti di vista è stato il complimentare colazione, che ha offerto una varietà di opzioni adeguate a tutte le esigenze alimentari, comprese le scelte alali, cosa particolarmente importante per me come viaggiatore musulmano. La posizione è stata conveniente, con facile accesso ai trasporti pubblici e attrazioni chiave a Cambridge. Anche se un po 'fuori il centro della città, l'atmosfera tranquilla ha fornito un'atmosfera rilassante dopo un giorno di visibilità. In generale, consiglio molto il Holiday Inn Express Cambridge per il suo eccellente servizio, comodi alloggi e attrezzature.

Great stay, very cozy. The pub serves nice food and we had some drinks by the fire. Will return.

No bed for third person made up, called receptionist I was told someone will come and do it, this was at 19:00 no one ever came, even after following up over the phone. I spent night sleeping without bedding, on plain sofa bed without a single pillow. Terrible experience and poor service. Not enough towels, just for one person & again after calling reception- I was told that they ran out of towels!!! This was enough for my family to bare after whole day of travel, especially the room booked was Executive one. So expected to be up to highest standard and service to be over the top, this isn’t the case. Cleanliness is very poor - see pictures. Dust everywhere and this wasn’t one day worth. After asking for partial refund due to poor service, I was given a silly look and smile, advised to sent email online. Do not bother going there.

È un hotel molto giovane, probabilmente perché è a Cambridge, dove ci sono tutti i giovani, e anche le strutture sono molto giovani. È molto pulito e molto utilizzato, e la posizione è ottima, a solo un minuto a piedi dalla stazione ferroviaria. Non è possibile effettuare il check-in prima delle 15:00, ma al momento del check-in la camera è già pronta, compreso il divano letto per bambini. È molto carino e non è necessario chiedere a qualcuno di decorarlo. Nel complesso, anche se si tratta dell'ibis, uno dei pochi hotel veloci in Cina, in generale è buono nel Regno Unito e migliore che in Cina.