Scopri il tuo soggiorno a Elmbridge

The Mitre was recommended by our daughter who has stayed there a few times with her family. We stayed 2 nights. The room (308) was a lovely room to stay in, with a view of the Thames. We decided to eat in both nights, the food was very good. The staff were all very friendly and helpful. Being typically British we drink a lot of tea, so each night we would have to ask for more tea and milk, and this was brought to our room. We will be back in the summer to make full use of the parks etc Thank you all at the Mitre

Il personale era molto professionale e amichevole, tuttavia, ho pagato un extra per una camera di aggiornamento , con un letto più grande.Il letto era un doppio di base.Il bagno era estremamente piccolo, non accettabile.Non c'era nemmeno uno specchio adeguato nella camera da letto.Questo sbaglio nostre soggiorni .

3/21/23 This email is to compliment your staff, specifically, Kim at the front desk, Libby the bar tender and Andrew your head chef. We were unexpected guests at your property on Monday, 3/13/2023. We got stuck at Heathrow Airport because of weather. We had been on the go for more than 20+ hours while traveling from Santorini Greece back home to Boston USA via London. We were very hungry. There was nothing open at Heathrow to grab any food and we were not going to sleep in the airport. We began our search for a nearby hotel that was a brand name we knew, had good reviews and most importantly had 24-hour room service. It was after 10pm when we arrived at the Shepperton hotel. Sadly we learned upon arrival that the kitchen had closed at 10pm and that the hotel does not have 24-hours room service. (This is something that should be updated on your website.) However, there was a solution for us waiting in the wings. Unbeknownst to us Andrew was in the bar area and heard me sharing with Libby our story of exhaustion, frustration, and disappointment that we could not get any dinner. Andrew jumped into action, came over to me, was polite, kind and caring and said, “you have to eat.” He went into his kitchen team and asked that they cook us cheeseburgers and French fries. Libby provided us with a couple glasses of wine on the house and Kim at the front desk shared with us her personal mobile phone charger. You see, we had no luggage when we got to your hotel, so we did not have our converters for our US pronged Apple iPhones. The above and beyond service that Kim, Libby and Andrew provided was a game changer. This trio of employees exceeded our expectations and ensured they took care of our nutritional needs, comfort, safety, and wellbeing. Please share and socialize our thanks and bravo for a job well done by Kim, Libby and Andrew!!! Cheers!

A truly fantastic refurbishment, everything from the new outdoor furniture to the stunning decor inside and all the small details that some people seem to miss. The back garden is like a secret garden and you wouldn’t even know where you are. The menus both a la carte and breakfast have been completely changed and the food is seriously good. The bedrooms even though not refurb were clean, comfortable and spacious with all the amenities you need. A great stay, a great dinner, a great breakfast, you can’t fault this place. Forgot to mention the important bit, the staff are engaging, knowledgeable and professional.

Abbiamo prenotato per soggiornare, mentre abbiamo assistito a una 60° festa di compleanno all'hotel. Abbiamo prenotato e pagato online, quindi il controllo è stato molto facile. Abbiamo davvero goduto il nostro soggiorno. La nostra camera era molto spaziosa con un grande letto di grande dimensione re. È stato estremamente comodo! Ci ha colpito la nuova casa di bagno, con bellissime tovaglie e asciugamani, con tutte le attrezzature necessarie, quali ferro, asciugacapelli e piastrelle extra. Abbiamo prenotato una camera con colazione - che era eccellente e disponibile fino a 10.30 che era grande. Un buon set di cibo caldo includeva salsaggi di qualità e bacon. Tutti i colazione erano molto utili e veramente gioievoli, come anche il personale della ricezione, il personale del bar e i server di cibo alla sera. Ci siamo davvero divertiti.