Scopri il tuo soggiorno a Dornoch

Our experience at Dornoch Station was unfortunately more negative than positive. This accomodation has the potential to be an absolutely amazing hotel however there were many things that let the hotel down. Positives of our experience include the beautiful refurbishment of the hotel and it being overall stunning inside. The rooms were comfortable. The staff were very very friendly. And the location was superb. This is where the positives end. The service at Dornoch station is not at all a 5 star experience. If I was staying at a roadside inn I wouldn’t be complaining - but for the 5 star price you have a minimum standard you expect. The rooms were comfortable however not a full turn down service. There was no laundry service available due to it being over a Hogmanay which we were not informed of which was disappointing, despite having laundry bags and forms still in the rooms. Unfortunately despite it being Hogmanay (NYE) there was NO beer on tap, and no cold drinks stocked in the fridge. We were served a hot bottle of champagne, when we asked for a cold bottle we were told there wasn’t any… So we instead ordered bottles of beer which we thought we would be safe, however unfortunately no cold beer either… Could not believe there were no cold drinks on NYE! Out of all nights. On the first night I ordered a cocktail off the menu however it appeared the bar tender made a cocktail without majority of the listed ingredients. It appeared the staff were not trained in hospitality which is not their fault that they haven’t been provided the training, there was a lack of attention to detail - never clearing dirty dishes or glasses from tables, no removing first dishes from bedrooms ect The set dinner menu which was £100 per person was very very average, as the night went on it appeared the dishes began to change, my father ordered the pork for starter however as the night went on it began to be served with bread and then salad of which my father got none. Breakfast was a bit the same, continental breakfast on offer however no attention to detail - often no plates or bowels to use to serve, had to ask multiple times before they were brought out due to staff continuously forgetting. This was a common theme - often needing to ask an average of four times before anything gets brought to you, I.e asking for water for the table, finally came after 1 hour, in which they brought no water glasses to be able to drink it. Again I want to reiterate that we feel this was not the staff’s fault but they were let down by their lack in training and leadership. No apparent management team in sight. The communal toilets in the lobby had a leaking toilet that was leaking the entire stay onto the floor into the main bathroom so there was always a puddle. Dornoch station had one fireplace however was rarely lit, one night we lit the fire ourselves (it’s snowing outside) so a warm fire should be a priority. Despite it being Hogmanay Dornoch Station wasn’t very b

Bellissimo albergo! Comodo in strada e poi il gestore è gentilissimo e simpatico. Si mangia bene, ambiente molto carino. Pulitissimo, nell'atmosfera che si accoglie bene. È vicinissimo al famoso castello Dunrobin! Ci ritorneremo ancora se passeremo questo posto.

La camera 4 deve essere evitata. Il bagno, la doccia e il bagno fanno un rumore come un aereo che parte quando si corre l'acqua o si spruzza il bagno. Se piove, (e siamo in Scozia) la pioggia scende attraverso un ghiacciatore rotto e colpisce il quadro della finestra suonando come qualcuno che gioca a tamburi 🥁, allora quando la pioggia ferma la goccia in seguito è come una forma di tortura. Le camere sono luminose e allegrie nelle foto, ma in realtà la camera è grigia scuro con tappeti colorati. Molto depressa. Abbiamo avuto qualcuno nella camera sopra di noi e si può sentire ogni passo. Ho trovato di pregare che entrassero a letto e non muoversi. Il servizio al pranzo era molto lento. 40 minuti per il principiante apparire, poi mezz'ora per la prima, dopo che la cameriera ha preso la piastra della zuppa. Il colazione era buona. La cameriera era bella e si era dedicata alle nostre lamentele con scuse e ci disse che il proprietario aveva cercato di far correggere il guscio, e che era come una luce brillante, che ci avevano fatto abbastanza per mangiare con un sorriso brillante. 🌞 Non utilizziamo più questo hotel/Inn.

Called in this hotel whilst driving to Thurso and needed to stop for something to eat. We were met by Oran, who was friendly and welcoming.He explained the menu before leaving us to choose. He was attentive but not overbearing. The food was fantastic, tasty, local and plenty of it. Would highly recommend.