Scopri il tuo soggiorno a Coates

We stayed here bank holiday weekend in Room 29. Pros - Staff are friendly - Rooms are clean - Rooms are spacious Cons 1) We had a security issue one day. We returned to the hotel to find a key in our door. We suspect the cleaning stuff must have accidentally left the key there. Means anyone could have entered our room all day. Also the key is likely a master key, so also a wider security risk to the other hotel guests 2) I got locked out the hotel at midnight when I went to my car. My room key didn't open the front door. Apparently there is a second key only given to some rooms. I had to call the night porter to get back in. No information was provided on checkin about late night entrance being locked. Other - Hotel has a bar and restaurant, but we didn't get time to try. - Hotel has car parking, it's a bit tight, but there is enough space for guests - Hotel has EV charging. - Hotel has a garden and spa Notes for EV drivers - There are 4 EV slots - one is restricted as a disabled bay - To find out the price you need to install the app, register, add a credit card, connect your cable. Then finally you can see the price. From memory it was about £1 for connection then 0.67p per kwh. - It was painful trying to register on the app. I finally managed to with a password that was 9 letter, and 1 number. One of the letters was UpperCase and no special characters. - There are signs saying ask reception if you need help, but they don't have any additional information on registering or the pricing.

Grand Hotel in bella posizione - hanno soggiornato poche volte e l'amore - purtroppo questa volta è stato lasciato in deficit di personale - la mia camera non è stata pulita o nessuna biancheria fresca e prodotti sono stati sostituiti . Il servizio di ricezione non c'era nessuno - la chiave della mia carta per la stanza non funzionava - doveva tornare due volte a sostituire e aspettare a lungo in entrambe le occasioni, come nessuno alla ricezione - ha rovinato il mio soggiorno, questa volta.

We stayed in a signature room, when I opened the door the room was so small that the door would only open half way as it was so close to the bed. You need to be slim to get in these rooms, and don't take a suit case or you will only be able to get it into the room turning it sideways. The rooms are fine nice decor but very dark due to the scaffold outside the window. The Hotel phoned me a week before arrival to say the courtyard was closed due to works going on but never mentioned the scaffold. Whilst we were at breakfast the workers on the scaffolds managed to open two of our windows and decided to sweep dust and rubbish around on the scaffold which started to come into the room. We also had to put up with disgusting foul language from the workers. We told the lady when we booked out, she said 'Oh deer, hope your next visit will be better` never again. These people are amateurs and should have never let those rooms with the noisy works going on. However Breakfast is good.