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I had a wonderful time during my stay, and the staff was brilliant. I really enjoyed both breakfast and dinner. I can't thank Diana enough – she was incredibly helpful during both meals and made me feel very special. Veroniq was also fantastic. The room was exceptionally clean and elegant, making me feel spoiled to have such a beautiful space. Overall, it was an amazing experience, and I truly appreciate the hospitality!

Great hotel, the spa, the location, the staff, everything’s lovely

TWO ROOMS SIX NIGHTS 101 103 105 just don't say in them if you have any plans to sleep. The main door to the reception is under them and sounds like distant thunder ever time thy open and close. We got moved the next day to 111 and 117 problem solved apart from the TV not working in 111 and flashing toilet light, the loose shower head that drowns you, and the staining on the quilt cover also in 111. As before with the noise issue I could not move doom a they were full. I fixed the TV myself as it turned out to be just the ariel lead in the back of the TV + rescan of the channels. No offer of any reduction to my bill though. DON'T PARK AT THE END OF THE BUILDING AS VANS ARE TARGETED THERE. ONE NEW TRANSIT HAD THE WHOLE DRIVERS DOOR LOCK RIPPED OUT UNLOCKING THE WHOLE VAN.

We have just stayed at the Crazy Bear for the last 2 nights. Firstly, the food was absolutely amazing. The English restaurant was lovely, however the Thai food was incredible. The only thing that let down the English restaurant was the service due to the poor waitress who was working on her own to wait on nearly a full restaurant. To pay £200 for 2 people with poor service isn’t acceptable. However the Thai has plenty of staff and the service was great. Well worth the money! The same then followed on our first morning while having breakfast. We were sat down for over 30 minutes before even being asked if we wanted a drink, let alone our order. Our tea finally came but without mugs, when we asked for those we then realised we didn’t have spoons. But again, I don’t blame the waitress because she was on her own serving a nearly full restaurant. We then had our Thai massage. We signed our consent forms and gave them back to the ladies in reception and they just walked off. We didn’t know whether we were waiting or whether we were meant to follow them as we didn’t know where we were going. Once the ladies got to the other end of the bar, one looked back and very rudely threw her arms in the air at us. There was no ‘hello’, ‘how are you?’ Etc. and when paying nearly £90 for a barely average massage, surely a hello can't go a miss. To stay at the Crazy Bear isn’t cheap, but when you’re getting great service you don’t mind paying the price. However I wouldn't say the service matched the price at all.