Scopri il tuo soggiorno a Banbury

In the past I have been delighted by everything about my stay in the Wroxton House Hotel. But this time I was a lot less happy, and was really disappointed by the official reaction when I explained this. I travel regularly, North - South and back, and have always thought that I had found the perfect halfway house. I am going to have to look elsewhere now for my regular trips, I fear. Some things were the same; the little village was delightful, pretty thatched cottages lining the street. The hotel car park was spacious, and the building from outside was charming. The food in the hotel restaurant was, as always, very good. Excellent choice, beautifully presented, served by friendly yet professional staff, in pleasant surroundings. But unlike previous stays, this time my stay was spoiled by two features. Firstly, there were three problems with the plumbing in my bathroom: the washbasin drained away very slowly indeed, leaving the dirty water to hang around and leave soap scum; the lavatory flush was very temperamental, it sometimes needed four or five pushes to actually flush; and the cold tap on the bath was stuck shut and could not be opened, so you couldn't control the water temperature at all. When I reported this, the Duty Manager wrote it all down to get the maintenance team to deal with it. Just right. But why hadn't the housekeeping team already reported it? Secondly, the pillows in the room were just abominable, making for a very uncomfortable night. They were all old, and well past their sell-by date. One had some filling coming out, very visible because the pillowcase had not been put on properly. The others were so very old and used by countless heads that they were worn hard and above all flat, about an inch thick only, so very uncomfortable. You hope for a pillow that is soft, plump, airy, not flat and hard. I took all 4 pillows down to Reception and showed them to the Duty Manager. Her response was that the thickness of pillows is an individual choice. No, these pillows were not thin by choice, Sarah, they were thin because they were old and worn out, and should have been replaced long ago. The first time that I have not had a good night's stay in the Wroxton House. Pity.

Sian is a lovely host who really made us feel very welcome . When we arrived she made us a pot of tea and served some delicious home made cakes. The room that we had ( the last available) was very small as was the bathroom but it was clean and the walk in shower ( always essential for me) was good. Breakfast was excellent and Sian makes perfect poached eggs . We only stayed one night but would stay again as the location is ideal to walk into Banbury and everything else was good.

DANGER TO HEALTH Do not expect to sleep in this property until the person in the room above decides to go to bed, the floor creaking is unbelievable. We were lucky to get 4 hours sleep. At 12.30am I had to go and knock their door and explain we were unable to sleep due to their constant running around they did not stop immediately and started again very early. A cursory 'sorry' regarding the upstairs tenant did not really cut it from the owner next morning. While I appreciate it was beyond their control the room rented to us was for sleeping in and was obviously not fit for purpose. While it is no longer a legal requirement to PAT test electrical items we noted the kettle and TV had not been done 1) at all and 2) since 2021, however, IT IS a legal requirement to clean and descale a shower head at least quarterly. We felt unable to use the shower due to the state of its head as it can lead to Legionnaires' disease. A bath? not a good option since on lifting the rubber bathmat various and multiple patches of mould were visible. The light switches in the bedroom and paintwork on the inside of the bathroom door were filthy. The breakfast (which we did not have) sounded very mean for the price, the broadband is apparently VERY iffy due to the width of the stone walls and the write up in the room reads like Faulty Towers. The location is excellent but the accommodation is over priced for its quality. Having run rental accommodation ourselves for many years we speak from experience.

Our room was spotlessly clean and looked like it had been recently decorated. It was a lovely room and we couldn't find fault with it. Had a meal and drinks in the pub. It provides typical pub meals. Very friendly staff. Great location being only 5 minutes walk from the centre of town.

Non ci vorrebbe molto per rendere questo posto buono. Il pub stesso è bello e il cibo buono. L'alloggio potrebbe essere migliore, tuttavia. Quando siamo andati al check-in, siamo arrivati 20 minuti prima. Invece di essere gentilmente detto che la nostra stanza non era abbastanza pronta e saremmo stati benvenuti a sederci fuori nel sole pomeriggio, ci fu improvvisamente detto “le stanze non sono pronte fino al 4, tornate”. Infatti, in generale non abbiamo trovato il personale particolarmente amichevole durante il nostro soggiorno. La stanza stessa era buona, niente di stupendo, ma abbastanza per quello che avevamo bisogno. Il bagno era un po’ strano, e i soldi erano stati spesi, e così era strano che alcune cose non fossero state sostituite, il pannello era estremamente tattolo e la scelta di pavimento nonostante fosse sembrato grigio, forse era sporca. Il principale settore per il miglioramento è tuttavia l’ingresso/uscita quando il pub è chiuso. Attualmente, non è il più accogliente, né il portapasti di cambio di maglia, dover navigare le vecchie macchie, asciugare macchie di gomma e buche con contenuti strani. Non abbiamo potuto ottenere un segnale WiFi nella nostra stanza, che, anche se non era una questione per noi, vedo che è una questione importante per altre famiglie. Il colazione è stato un bonus di benvenuto e la selezione continentale lasciata nella stanza e il frigo in fondo è stato generoso. Abbiamo goduto il nostro soggiorno nonostante i feedback forniti, che è destinato a essere costruttivo. 3.5 stelle sarebbe una riflessione giusta a mio parere.