Scopri il tuo soggiorno a Saint-Front-la-Riviere

We only stayed one night but were part of a larger party that were having a business meeting in the hotel. In total, we must have spent about 1,500 Euros. I knew we were arriving early in Brantome and telephoned to see if we could check in earlier at 14h. I was told 'no' and that not only could we not check in earlier but that the hotel was actually closed until 15h! The restaurant and bar was closed at lunchtime and in the evening! We were all very disappointed. Between 11 and 15h my husband conducted the business meeting with no access to refreshments. In the evening, they went out and I stayed in the hotel. In the bedroom, there was one bottle of water, no tea and coffee making facilities, nothing. When I complained about there being no level of service throughout our stay, I received a very frosty reply from the lady in charge, who didn't seem to care about having a hotel full of guests, who had to go out to eat and drink and who had booked this hotel because of the reputation of its restaurant. She told me that if I expected 24 hour service (which I don't) I should book in at a Mercure! As soon as we checked out, she blocked me on her social media messages to prevent me from taking my complaint further. What an attitude! So my advice to anyone wishing to book is to make sure the hotel is fully open beforehand! A very disappointing visit to beautiful Brantome.