Scopri il tuo soggiorno a Ouistreham

Ask for ground floor room because the upstairs rooms haven’t been renovated. The toilet didn’t work and it was old and tired looking. Room 31. We asked to be moved. Room 2 is great. Good value. Excellent restaurant next door for lunch and dinner. Hotel has very nice staff. Breakfast excellently presented. Even decaf coffee! Nice little pool and place to rest in garden. Loved our stay for five days.

This review is based on the hotel being a 4* spa hotel. It's more like a 3*. Based on the price and rating, it falls short of what you pay for & what you get. The location is excellent - best in the area and there is no competition, so for that, it's worth it's 4*. It's well staffed and most staff are helpful & attentive. We had lunch on the terrace on a sunny day, and the service then wasn't the best. Different waiters came each time, so they didn't know who had ordered what. Usually in France we notice they always do and that's what sets French service apart from others. Not the case here - the wrong dishes were brought, there was some confusion and the sharing dishes we did order all arrived at different times. It was rather lacking and felt disjointed. We had to ask for drinks twice and that was also confusing. We had breakfast every day. Decent enough - but the layout of the breakfast, especially in the corner where the bread and jams were made it congested there. They have the guest reception/greeting desk in the same corner, rather than right at the door as you enter, so it was rather confusing for those on their first day, wondering where the staff member was. A simple rearrangement would solve this. We had the best room - the suite. Usually, I'd expect some extra items in a suite, like complementary drinks, fruit - I've even had reserved tables at breakfast, reflecting the premium price of a suite (especially in high season). There was nothing. Each day we had to ask for the water to be replenished and there was nothing else in the fridge. There was tea/coffee but no milk. We could have asked for milk from the bar. Remember this is a suite in a 4*... on the ferry over, in their premier cabins, we had better service. It left me wondering where the extra money (and it was a lot) went, other than a bigger room. The room was nice. The toilet was very small, though and getting in and out takes careful planning as the door opens inwards. Astonishingly - there were no USB ports in the room. The 3* budget hotel I use for work has these, as did the basic cabin on the ferry over, but none here. I do have an adapter but did't imagine I'd need it in a hotel of this level, so left it behind. This can easily be solved. Charging phones/cameras became a chore. The view was nice, but the windows are very small and narrow. I had to stoop to see the view, or sot down and stretch up. The spa was OK. The steam room wasn't working for a while and I couldn't find any staff for some time. Someone else reported it, but it never returned to proper service. It had been OK the previous day. They do let children in the spa, which is something I'd change. A spa is supposed to be a place to relax and putting up with other people's children is often not conductive to that. In summary, it's a pleasant hotel, with nice staff and I would stay again if in the area, however, for the price and rating, it does fall short. I wouldn't bother with the suite.

In tutti i miei anni nel settore dei viaggi, non ho mai avuto niente di simile! Io e un collega sono arrivati all'hotel da un servizio di British Ferry da Portsmouth a circa 4.00pm e hanno trovato che la ricezione era chiusa e l'ingresso all'hotel non era disponibile perché le porte erano chiuse. L'unico modo per accedere alle stanze è quello di ottenere un codice utilizzando la banca di macchine nelle istruzioni pre-lobby, per le quali erano principalmente in francese. Il sistema non accetta il numero di prenotazione '*******' e dovete parlare con un centro di aiuto remoto che ha trovato le prenotazioni e vi ha dato il proprio numero di prenotazione 9 cifre che dovete inserire e poi utilizzare la macchina della carta di debito di nuovo nel La zona di porch per pagare la stanza in pieno. Una volta completato questo oneroso compito, ti è stato dato un secondo numero di 6 cifre che ti ha consentito di aprire la porta e di accedere all'hotel. Questo stesso codice è stato usato per aprire la porta della stanza. Tutto molto complicato e annoiato con una coda di altri passeggeri di traghetto dietro di voi. Le camere erano molto basse con linoleum sul pavimento e nessun sapone nella zona di lavaggio della bagno. Il B&B Hotels è un catena di oltre 300 proprietà e, data la terribile esperienza di check-in, sia io che il collega abbiamo detto che non ci saremmo mai riusciti a usare il B&B Hotels Group in futuro.

This hotel was so ideally situated to visit the Normandy beaches. We had a room with really tall windows that actually opened and overlooked the Ocean. The room was recently remodelled and super clean. The hotel managers/owners were really helpful and gave great suggestions on how to organize our day trips. The main street of the sweet town was just 2 blocks away and we were able to rent bikes to enjoy the bike/walking path that run along the shores from town to town. Oh, and the hotel breakfast and cocktail bar was great!