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We had an issue with the floor of our bathroom being wet. After using the shower, we noticed it was leaking from under the bath. This was reported, but we were told as it was late it would not be possible to have it looked at. We were offered to move rooms, but as this was a joint room, we could use the bathroom of the other room so stayed. We mentioned the issue again the next day on check out and this receptionist was not aware but said she would have it looked at. The following day I had €200 deducted from my bank. I rang up to see why and was accused of making a mess in the bathroom, flooding it. I was told a technician could not find an issue and so it must be ‘guest error’. After multiple calls about the issue I finally received a call and was told that after a visit from a second technician, there actually was an issue and received an apology. While I appreciate the apology, I wasted a morning of my holiday worrying and dealing with this issue and do not appreciate having a random fine deducted from my card with absolutely no communication beforehand. There appears to be no system for staff to log issues reported by guests, as if the issue was communicated effectively to the morning staff, they would have been fully aware and would have had that staff members testimony. Instead I was told that they would have to wait until that staff member started later in the day to get ‘her side of the story’. In summary instead of receiving an apology for a fault in our room, we received an accusation and a fine. The poor communication made this all the worse. If this is the type of service Best Western are proud of, I will certainly not be returning or recommending your hotels.

Questa è la nostra seconda volta che ci fermiamo in questo hotel. Ci siamo ripresi intenzionalmente in questo luogo perché ha una piscina ideale per rifrire i nostri ragazzi dopo un viaggio 10-hour. Purtroppo, la piscina è stata chiusa e i nostri ragazzi non hanno potuto godere della struttura. Ho prenotato un doppio e un doppio, ma al momento dell'arrivo, il ricevitore si sorprese e chiese se saremmo felici di due doppi. I miei ragazzi non volevano condividere un letto (16 e 17 anni), quindi un letto di divano era aperto per loro non condividere. Un po' deludente quando paghi oltre 120 euro (esclusa l'imposta) per una stanza. Anche i mattoni nelle stanze devono essere cambiati. Il pranzo (anche se il prezzo per un hotel di fermata in una zona industriale) è stato delizioso, e la nostra cameriera Patricia è stata meravigliosa. È andata sopra e oltre senza chiedere nulla.L'intero personale era davvero carino.Il colazione era delizioso.Arriviamo alle 9:00 (30 minuti prima della chiusura). Mi dispiaceva del cioccolato caldo, che era acqua e polvere di cioccolato da una macchina, e alcune cose erano già andate e non riempite: latte fresco, salsicce, uova scramblete, bacon e frutta fresca. Questo non è accettabile per un colazione di 17 euro. In generale, è stato un piacevole ma prezioso fermo

We had a great experience at this hotel. Outdoor pool area is perfect! Hotel reception staff were very helpful and polite! A lovely restaurant and bar area to sit, drink service was a little slow but not an issue. Rooms were clean and a very good size for travelling with a family, good travel cot provided and beds were very comfortable. A bath in the family room is always a bonus for young children! all in all a lovely stay!