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Raccomando questo stabili****t che fa vivere il nostro piccolo villaggio! Avere un bar tabacco hotel e ristorante è la vita di un villaggio come il nostro! Un vero dinamismo! Un ambiente convivente ; un luogo di ritrovature intorno a un piccolo caffè o a un piccolo cocktail tra amici o il tempo di un pasto il mezzogiorno prima della ripresa del lavoro. Il servizio è veloce ; menu semplici ed efficaci! Benvenuti a Melanie e Pietra e una lunga vita al Bar Tabac Hotel Le Grand Chêne

Hotel Chais Monnet, Cognac Our Five Star, nine night, holiday stay at Hotel Chais Monnet in Cognac turned into a disaster when the hotel erroneously withdrew €2,277:65 from our bank account after we left. It was only when checking our bank account on our return to the UK that we noticed the £1956:50 + £58:50 bank transaction fee had been taken from our account. Our accommodation had all been pre-paid prior to our arrival and all bills including bar and food were paid for as we went along (other items totalling €112, including hotel transport, local taxes and a hotel Tote bag were all paid on departure) so we were due the hotel nothing. When contacting the hotel by phone and by email, staff were less than helpful and even an email to their Directeur General did not bring this matter to a conclusion, not even a direct reply. It was only after we contacted our bank card-holder (M&S) and almost a month later that some of the money was refunded but we are still out of pocket with the currency exchange rates not going in our favour, phone calls to the hotel and postage costs (recorded delivery) to our bank. This issue has been extremely time consuming and worrying for us and we note from Trip Advisor (6th November 2019) that we are not the first customer for this to happen to! As far as the actual hotel stay is concerned, we were surprised when we first arrived at the hotel that we were asked to put a deposit down of €2,700:00, which seemed excessive but we went ahead. We really enjoyed our visit to this outstanding hotel, the staff were, on the whole excellent, the room cleaning staff deserve a special mention. Our eating experience in the restaurant left a lot to be desired. The food was excellent - the service was terrible! We sat down at 7:35pm for dinner and the complimentary dish was served very quickly. We were not halfway through the complimentary dish when our starter was squeezed on to the table - then a long wait, a long, long wait. We finally got our main course at 9:25pm when we were about to cancel our order. When asked “Why the delay?”, the waiter answered “The kitchen is not working”. Following Trip Advisor reviews about poor breakfast service and the excessive cost of €35:00 per person we decided not to use this service. We have asked the hotel to supply details of where the erroneous figures came from, why were we not advised about these charges, why there is a delay in repayment and also to receive an apology with some compensation. To date we are still out of pocket. I suggest that if you have ever stayed at this hotel that you should look back at your bank account records to make sure everything is in order. Regards, Pamela Anne & George Wilson

Un accueil très charmant par Sanaa dans ce petit hôtel bien situé, à côté de la gare! La chambre était climatisée (quel bonheur par 35 degrés) à notre arrivée et bien insonorisée! Propreté impeccable! Nous avons particulièrement apprécié le petit-déjeuner très copieux avec un large choix et des croissants et des jus de fruits frais! Le plus pour nous était le garage fermé! Sanaa nous a aussi recommandé un très bon restaurant dans lequel nous nous sommes rendus à pied en 15 minutes! Nous reviendrons si l'occasion se présente!

Ibis Cognac is a great example of a typical Ibis hotel. No frills , reasonably priced with everything we needed for an overnight stay on our road trip to Spain. The bed was comfortable, the facilities clean and the wifi was good. Breakfast offered a great selection and they even provided paper bags for people to take stuff away with them . It was well placed to explore Cognac. We didn’t visit any of the brandy producers but there several within a few minutes of the hotel. There is free parking in the public car park opposite the hotel. Special mention should be given to Lucy on reception who went out of her way to be helpful. Would definitely stay here again and recommend it.