Scopri il tuo soggiorno a Itxassou

Our room was probably the best hotel room I've ever been allocated - huge, well-equipped, tastefully furnished - I could happily have lived in it permanently. The setting is stunning and even though the weather was terrible during our stay we were still able to appreciate the views from our windows and the balcony between downpours. Like other guests, we had tremendous fun riding around on the golf buggies, but the roads are steep and I can see why some guests might find this scary especially in rainy weather. For the money though, and given how the hotel pitches its offering, there were quite a few negatives. Our TV didn't work (the technician came to fix it very quickly, but we were still unable to access some channels) and perhaps more annoyingly, the internet service was truly terrible (a weak signal, or no signal at all). Given that there was a desk area in our room, I assume the management expect guests to be able to work there, but frankly it would be impossible to depend on the wifi for Zoom calls or downloading of documents etc. Far more trivial (but still irritating in a hotel at this price point) was the lack of ordinary teabags and any form of milk or creamer. We phoned reception to ask for some and were brought just two teabags! And as other reviews have mentioned, the leisure facilities are very tired - steam room out of order, gardens and furniture around the pool unkempt etc. and you have to request the sauna to be turned on and wait half an hour if you want to use it. I have given four stars for our stay as the room was so far above average that to give it only three stars seems unfair - but there would be a lot to address before I would give it five. Regarding the restaurant, we had booked for dinner but were not asked about any allergies. When we sat down, we saw that every starter on the two set menus contained seafood of some kind... my allergy. The head waiter did not offer any substitutions and could only suggest that I eat a la carte - but then my husband wasn't allowed the set menu either, as it has to be taken by all members of a table. Therefore we both ate a la carte, and the food was lovely, but it ended up costing rather more for three courses than we had planned for!