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On the 15th May, 2024 we stayed at the Les Hauts de Loire (@h8collection) -part of the H8 Collection (@leshautsdeloire)- in Veuzain-sur Loire. During our stay our hotel room was broken into and we were robbed. At first the hotel refused to believe us and insisted on searching our car and the room for the items and then going through the security footage of our arrival before taking us seriously and finally investigating the matter. After many hours wasted, security footage showed that a man freely entered the hotel grounds through an unsecured gate next to the public road. He then entered the hotel while no one was at reception. The police and the hotel manager determined that he then entered the unlocked office of the manager and used a key to enter our hotel room and steal many valuable items. The manager admitted this openly to the police. The thief can be seen walking out with all of our items past several staff unchallenged. We lost our credit cards, passports and a number of luxury items that totaled over 24,000 euros. We had to rush back to Paris to get new passports, cancel all of our cards. Under French Civil Code this means the hotel was clearly negligent and therefore liable for our losses. However, the hotel’s response was pathetic. The H8 Collection @h8collection has refused to provide full compensation for our losses and instead hid behind their insurance company to deny our claim despite us spending considerable time providing proof of ownership and evidence of our losses. This was all ignored and the hotel insisted on receipts for items purchased more than 10 years ago - an impossible task that they knew would allow them to deny compensation. Afterwards the Director of H8 Collection stopped replying to our emails and ghosted us. We were left with no choice but to sue. To anyone reading this, DO NOT stay at any H8 Collection Hotel @h8collection or resort. Avoid H8 Collection @h8collection entirely. They simply do not care about their guests. While H8 Collection @h8collection, claims to be a high-end establishment, it is nothing of the sort. Security is lax, management is poor and treatment of its customers is terrible. @h8collection #experienceh8 #leshautsdeloire @leshautsdeloire #h8collection #loirevalley #michelinguide

We stayed at this hotel from 12 to 15 MAY 2022. We have stayed at Ibis Styles hotels before and we like that they have better decoration and facilities than other Ibis. Everything was ok... Location, parking, breakfast, facilities, room with big window... But there was one problem... On 13MAY we went to explore some Loire Castles. When we went back to hotel, my partner noticed that his Chanel perfume was missing from the bathroom. In hotels, you leave toiletries in the bathroom and you feel safe about them. But the perfume dissapeared. - Inmediately we went to the Front Desk, where we told the girl in the Front Desk about the situation. She said they will make an investigation. Next morning, we asked a guy with glasses in the Front Desk about it, and he said they knew who has stole the perfume. It seems the day before a person from the outsourced cleaning services was fired, and using his words ”that was a bad person, so we thinks this person took it. We have contacted the person so it can return it”. Next morning it was check-out time and nobody knows anything. They said they were going to talk to their manager, Mrs Chartier, to see what can be done and for further research. We were contacted by email 2 days after that, when we were in Paris just about to leave France, where the manager said that in France you have to report this to the police.- So we did not have any time left to open our complaint with the police, as we were traveling to Spain next morning. When we came back from El Salvador we then realized that some souvenirs we purchased in Disneyland Paris were also stolen from the hotel. I wrote to the Accor Customer service corporate office and they said they were going to research and they responded today that they contacted Mrs, Chartier, the General Manager of this hotel, and she said that an internal search was conducted and no suspicious entry or breaking in the room was detected, and with no proof of the theft, the hotel cannot be responsible and they invited me to contact the local police to follow up. I am back in El Salvador. I will definitely not contact local police. I dont speak French and it was over a month ago. I am not looking for any money or compensation from the hotel. This was not a break-in from outside. This was someone from the cleaning service you outsource for that hotel that made the theft. Several of your employees at the hotel said that they thought that a person from the cleaning services, which was not a good person and was fired that same day from the cleaning company may have done it and that they have contacted this person to return the stolen goods. I understand their policy, but as a customer and as travel industry professional that sends a lot of customers to the Ibis franchise in France, we travelers lose the sense of security to stay at one of the Ibis properties, and that after we left, then suddenly nobody knows anything, specially the hotel manager, who was informed about the situatio