Scopri il tuo soggiorno a Chaintre

Mon épouse et moi avions réservé pour une nuit en demi-pension ”gourmande” le 2 octobre, et la même chose le 8. La réception m'a donné une première clé magnétique; J'ai essayé : lumière rouge. Je suis retourné à la réception. Deuxième carte. Même résultat. Je suis parfaitement au courant des précautions à prendre pour ne pas démagnétiser une clé magnétique. Le problème n'est donc pas là. Je suis retourné à la réception. On m'a donné une véritable clé à l'ancienne. Impossible de la faire entrer dans la serrure. Je suis retourné à la réception. On m'a donné une deuxième clé en métal. La clé entre mais impossible de la faire tourner pour ouvrir. J'ai donc annulé mes deux réservations. Pendant tout ce temps j'ai dû laisser mon épouse seule avec les bagages dans la partie arrière du bâtiment devant la porte close. Elle m'a fait part de son inquiétude et je confirme qu'elle était justifiée. Vieil habitué des hôtels Campanile depuis qu'ils existent, j'ai pu constater leurs évolutions. Dans le cas présent le réceptionniste aurait dû m'accompagner ou me faire accompagner au minimum après les deux premiers échecs. Pendant tout ce temps une autre employée observait les scènes successives tranquillement accoudée à la caisse. Elle était sans doute ”en pause”. Heureusement il y a plusieurs autres hôtels à proximité. J'en ai choisi un, dont j'ai été satisfait.

I have stayed at the Chateau before and it is good value as well as being an interesting building with many artistic features, there is also an outside pool. Generally, it’s clean but the rooms are a little dusty. The staff are helpful but on my previous stay the restaurant was shut due to staff problems. It was a disappointment but gave it a second chance. However, having booking again, I was told on arrival that the restaurant was not open on Mondays or Tuesdays. Please don’t be fooled by websites as every one I found stated that it was open on these days, so it’s a must to take this into account if you’ve had a long drive and do not want to dine out, you may well want to think again. It does seem to be under staffed as it can be difficult to find anyone if you would like an evening drink. You would either have to drive fifteen or so minutes into Macon where there are plenty of restaurants or if you prefer a village, drive in the other direction for less than ten minutes and there is a small restaurant next to the station called ‘Aux Dix Vins’ which I recommend and it’s open on Mondays and Tuesdays. The menu and quality is good, with some nice wines to accompany the food and the owner cares about how it’s run.

Un buon punto di fermata sull'hotel, non troppo lontano dall'autostrada. Pulizia e comoda. Servizi per caffè. Doccia di buona dimensione. Parcheggio sicuro alla notte. Receptori amichevoli, controllare rapidamente. Hanno proposto un posto per mangiare la sera e parlano buon inglese e francese. Rimarrebbero qui. Abbiamo prenotato il sito originale dell'hotel.

Wir sind gegen 3Uhr nachts am Hotel angekommen, da wir uns spontan entschieden haben, dass wir noch ein paar Stunden Schlaf benötigen, bevor die Reise weitergeht. Leider haben wir ein Zimmer erhalten, dass nicht gereinigt war. Es lagen noch schmutzige Handtücher auf dem Boden, überall lag Müll, die Betten waren nicht gemacht und zum Badezimmer möchte ich lieber nichts schreiben. Da um diese Zeit niemand an der Rezeption war, versuchten wir die Notfallnummer anzurufen. Leider haben wir dort, trotz mehrfacher Versuche, niemanden erreicht. Da das Zimmer so extrem schmutzig war, entschlossen wir uns im Auto zu schlafen. Die Rezeption war gegen 6Uhr wieder besetzt. Wir erklärten der Dame (die sehr freundlich war) was passiert ist. Sie machte noch eine Kopie meiner Bankdaten und Personalien und sagte zu, dass uns das Geld erstattet würde. Ich hatte zudem danach Kontakt zu der Hotelkette aufgenommen. Mir wurde zugesagt, das Geld zu erhalten. Leider ist dies bis heute und trotz mehrfacher! Nachfrage nicht erfolgt. Sodass ich nun meine abschließende Bewertung abgeben kann. Sollte die Rezeption nicht besetzt sein, sollte man sich vielleicht besser zweimal überlegen, dort einzuchecken. Das Zimmer wäre ausreichend groß gewesen und für ein paar Stunden Schlaf auch ausreichend. Allerdings ist der Preis dafür einfach zu hoch. Das Frühstück, dass wir beim Gespräch mit der Rezeption gesehen haben, sah okay aus, allerdings wenig Auswahl. Parkplätze gibt es, allerdings war es sehr eng, da der Parkplatz sehr voll war. Die Dame an der Rezeption war sehr freundlich, sprach aber eigentlich nur Französisch. Sollte man kein Französisch können, könnte es schwierig werden mit der Kommunikation.

My wife, daughter and I stopped at this hotel on our way to and from the Costa Dorada in Spain. It's an ideal stopping place as it's very close to the A6 autoroute. There seemed to be plenty of free parking for the 30 or so rooms that the hotel has. The staff are very polite and helpful, especially as our spoken French was quite poor. The rooms are compact, clean and air conditioned. There is free wifi and a tv in the room. The bathroom was tiny but everything worked. The beds were very comfortable and we slept well on both occasions. The breakfast was served in the small dining area (which doubles up as the reception/bar) between 0700 and 0930hrs. It was a self service continental buffet breakfast which was lovely. The bar was open until 2000hrs each evening. In summary I would recommend and we would definitely stay here again should we travel through this area.

We wanted to spend the night here while on a long drive home from the south of France to the Netherlands. We called around 11:30 PM to inquire about availability for our family of 3. The person answering the phone said yes, no problem and confirmed the price we saw online. When we arrived, we had to reserve a room through a machine at the entrance. We entered ”3 persons”, but then the system offered us only a twin room. The person who had answered the phone was there, he told us he was only the security guard and not the receptionist. He said he supposed there would be a third bed in the room, since we had entered ”3 persons”. However, there was no way to check, because only after paying at the machine we would receive the room number and code to access the room. As it was midnight by then, we booked and paid the room anyway, found out that indeed, it had only two beds. The security guard could not care less about this situation, did not offer any sort of help or solution. Then we took our camping mat - which we luckily had in our car - and one of us slept on the floor. The next morning we went to talk about this at the reception. We were told, in an unfriendly way without any understanding for the unpleasantness of the whole situation, that the security guard had no access to the booking system so he could not tell us about availability on the phone. And that for 3 people we simply should have booked 2 rooms. Which would have cost 160 euros, not really our idea of a budget stay... Aside from this bad experience, the room was okay (for 2 persons), good beds, OK bathroom. We were not happy that it was not possible to switch off the air conditioning, and there was traffic noise in the morning, but this is inherent to booking a hotel near the highway so we did not mind about this.