Scopri il tuo soggiorno a Teruel

Reservation 3292 - 110 euros - breakfast included - 5th floor - 14th May 2022 Where do I start? 1) Violation of Fire Extinguisher Regulations for Hotels (see photo) Inspection not up to date 2) We are aware this hotel is not the Hilton, and our expectations were not high. But ....using recycled paper to print room number and wifi code? At check-in, the receptionist scribbled off previous notes off a cheap recylcled piece of paper. Have you no shame? (see photo) 3) Oh.... do not accept a room on their 4th or 5th floor. You will not be able to watch TV due to weak signal - so forget about wi-fi -- Their internet equipment is located on the ground floor and the signal is too weak to ensure a stable and reliable connection on the 5th floor. I went to the reception to inform that the TV signal dropped 3 times within 2 hours of our check-in. The screen shut down and stated ”no signal”. Regardless, they had the audacity to state we were ”exaggerating” and that the wifi has no disruption. It is very common in Spain for hotel owners to state that they have wi-fi. Sure they do ....they subscribe to the bare minimum bandwidth which can accommodate only the rooms within immediate proximity to the router. When I pointed this out, this hotel attempted to divert the issue by putting the blame on the rainfall that occurred in the afternoon prior to our arrival. Actions taken: With regards to item # 1: This hotel does not maintain Fire Inspection and Prevention up to date ORDEN de 25 de septiembre de 1979 sobre prevención de incendios en establecimientos turísticos, With regards to #3: the hotel's installation does not support TV viewing, nor does it support wi-fi signal in its room on the 5th floor. The receptionist REFUSED to give us her name and did not give us a complaint form. Due to the arrogance and rudeness of the staff, both issues reported to Gobierno de Aragon Departamento de Comercio y Turismo

Basic, dated room but fine for a night. For the money (€111), we found it very expensive for what it was and compared to other Sercotels we’ve stayed at. Our room (1005) was smallish and looked out on to a pleasant street off the main square. It was noisy though, with a lot of noise coming from the corridor, which is a main thoroughfare to other bedrooms from reception, and from the breakfast room around the corner. Breakfast was okay but again, not worth paying the extra for. Better to get something from one of the many bars a few steps away. The receptionists were friendly and helpful.

Our second time staying at this hotel and it was good. We arrived with two small dogs. In order to avoid our dogs causing noise and inconvenience to other guests if we left the room, we decided to have room service. Reception advised room service was available from 20.30, however when we called ro place food order at 20.30 we were told the kitchen was closed because they were preparing for a wedding next day. A big disappointment!!. The city itself is beautiful and the people are so nice. We hope to visit again in 2025.

Very nice hotel, comfortable, clean and well located. We stayed for one night and had to leave early the next morning so did not have breakfast. Though it looks very good with lots of choice. The staff were very helpful and friendly. Car parking, an interesting opportunity to test your driving skills!! One can pull in at the front of the hotel 4 or 5 spaces to do so for a maximum of 15 minutes. The car park entrance is approx 200 metres from the hotel on the same side of the road but back towards Teruel centre. Be warned if you drive a typical salon car (Mercedes c class size) you should be fine. Anything bigger (E class) then expect to have to shuffle your car into a space as it is very tight in turning and there are numerous pillars to be wary of. But not a problem , take your time! Car park is secure and has a side entrance that takes one out to the same street the hotel is on. All very safe. The hotel is located approx 10 to 15 minutes from central Teruel, definitely worth a visit for the Plaza Mayor, shops & bars. Definitely would stay again.

Elegant and peaceful hotel, well positioned for visit into Teruel (a few minutes drive to the train station car park - free use - which in turn is a few minutes walk from the historic centre). Secure parking. Lovely breakfast. Helpful staff. Comfortable bed and room.