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Io e mia moglie abbiamo soggiornato in vari hotel sull’isola, ma l’unico in cui non vediamo l’ora di tornare è lo Sheraton!!! Hotel con igiene eccellente, camere belle e spaziose con ottimo servizio di housekeeping. Il personale della Reception è gentile, sveglio e sempre disponibile ad ogni richiesta. Questo hotel offre agli ospiti la scelta di 4 ristoranti: -La Veranda per il pranzo -El Faro con cucina mediterranea per la sera -ristorante asiatico per la sera -classico Buffet internazionale con serate a tema per la sera. Noi non amando il buffet e la cucina asiatica, ci siamo trovati sempre benissimo a La Veranda e a El Faro. Alla Veranda in zona piscina ottima cucina sia per la qualità che per la varietà dei piatti, con servizio top. Al ristorante El Faro atmosfera romantica con cucina di livello e come alla Veranda servizio top. Non per ultimo, va menzionato il Bar sulla terrazza…. ottimi i cocktail con prodotti di altissima qualità e anche lì servizio top. Ma il vero punto di forza della ristorazione/bar è il personale…. sempre cordiale, sorridente, disponibile, ma soprattutto di grande professionalità. Direttore e tutti i suoi collaboratori nei vari reparti sempre presenti e disponibili. In conclusione torneremo per l’ottava volta. Complimenti e grazie a tutti. Gian Luca e Elisa

Abbiamo trascorso in questo albergo soltanto una notte, ritenendolo comodo per la sua posizione vicina all'aeroporto di Fuerteventura, che è raggiungibile in pochi minuti. La struttura è moderna ed abbastanza ben tenuta, purtroppo non consente agli ospiti l'accesso all'area della piscina per un incomprensibile ”mancanza di autorizzazione governativa” (?!?). A parte questo increscioso imprevisto, a cui abbiamo trovato il modo di ovviare stando nella vicina spiaggia di Playa Blanca, l'esperienza alberghiera è stata soddisfacente.

I arrived at Castillo in the early evening of October 2nd 2023 as a solo traveller. Having left home some 8 hours previously, I felt tired , hungry , and thirsty and was therefore looking forward to being welcomed to my apartment quickly and efficiently as a holidaymaker. Instead I found myself face to face with a surly and charmless young man who ran through the check in procedure in a bored and disinterested fashion before thrusting a grainy and badly photocopied map into my hand in order to find my apartment myself amongst hundreds of similar white bungalows in the complex At this point I might add I’m the only traveller checking in at that point. Some 45 minutes later I find my apartment after walking round the complex umpteen times , if the check in guy had removed himself from behind the desk and simply pointed to a gate 50 yards up the road all this could have been avoided. The apartment was tired looking , sagging curtains , broken sofa bed , the main beds were uncomfortable metal frame affairs with a mismatched wooden headboard jammed up between them and the walls No air con , simply antiquated ceiling fans/lights which were hard to figure out to keep running without the lights on. Kitchenette appallingly equipped . Something scuttles when I open a cupboard Blocked drains emitting foul odours in the bathroom The roads around the complex are shocking , featuring broken manhole covers , broken electrical boxes , discarded rubbish lying around , and oh watch out for cars randomly crossing your path without warning from the strange little mini roundabouts which allow cars to zoom in front of people in a pedestrian zone. Also beware the electric scooters hacking around everywhere I think I had 3 room service visits in a fortnight , and despite paying for late checkout on my last day I then had a cleaner wondering why I was still there at 12 , I had to google the words paid late check out to get rid of her , obviously someone hadn’t done their job! Finally if you come here and are not particularly fit , it’s approximately 1 1/4 miles to the nearest beach , despite saying beach resort and a steep uphill climb on the return I’m sure Castillo will give the standard reply to this review , but you need to revamp your rooms , employ staff that are good with people , repair your roads , look after your grounds properly , including using the irrigation system in order to avoid the eyesore of dead plants everywhere, last but not least some general information given to guests and proper signage around the place would greatly help!

Siamo stati per una notte durante un viaggio da solista da Corralejo, tutto era immacolato, ottima posizione, il posto era incantevole, ritorneremo sicuramente.

Personale gentilissimo e super disponibile, località perfetta per visitare in macchina nord e centro dell’isola senza rinunciare alla comodità e alla tranquillità. I servizi hanno superato le nostre aspettative e la nostra stanza aveva addirittura più comfort di quanti siamo riusciti ad utilizzare durante il nostro soggiorno! Anche il personale tecnico ci ha sempre accolto con un sorriso e aiutati ad ogni evenienza! Consigliato davvero!

Very clean comfortable beds and sofa modern lovely host went at Christmas they put on shows round pool.it was cleaned daily inside and out the only thing we did not like was the paint colour needed toning down to make it more modern it's a sickly bright green god knows who chose that awful colour. Could also do with a few arcade machines instead of having to go into town for something to do like a ****** no idea why 2 stars definitely worth more than that rating.i will be going again

We have been coming to this hotel for 18 years and have visited over 20 times last time in June of this year and have always left a positive review and have Never left a bad one but not this time. I am not sure if it has changed hands since June but has gone down hill massively. We always request a room along the road which there are about 20 + but was put in a room facing the total oppisite direction and away from the road which they said is because the rooms were full which if fine but then we see 3 other couples that day get one of the many rooms on the road which we had asked for and when we got speaking to them they had not requested any room. We also was told we could not check in until 3 pm when we arrived at 11 am but then see others check in from 11.30 for the rest of the week, so was lied too and requests are not looked at or they do the opposite to what you have requested. Anyway our aircon leaked and had to put towels down on bedroom floor, freezer door had been broken off inside fridge so couldn't use, had a army of ants crawling along kitchen worktop from the moment we got in room, every night when we got in we would have 10- 15 cockroaches in kitchen area and would run back under fridge when lights went on, even see 3 in the fridge, our beds were not changed the whole week and 5 nights in asked if they could be changed at reception but 1 bed sheet was left on the sofa the next day folded nicely with a cockroache bedding down on it so never got changed and ended up washing bedding myself in kitchen sink.People obviously smoke in the rooms as the fabric sofa stunk of smoke so we used blankets in wardrobe to put on sofa so we could sit on it and not smell like a ashtray but they also smelt and had what looked like half a dinner stuck and dried onto it so they are not cleaned either,. Sitting in the room this morning at 5.55 am with door open and a boy of around 18 years old walked in, don't think he see me sitting in corner and when I said to him what are you doing he kept putting his had to his mouth like a smoking action so think he panicked and made out he wanted a cigarette as he did not speak English or Spanish, i don't smoke so told him no. People were out waiting for sunbeds at 8. 50 am and beds are not unchained until 10 am with only a handful of umbrellas so if you stood a chance of getting a sunlounger you were waiting for a good hour before the padlocks were unlocked!!! Caleta itself now feels very unsafe and was approached many times for money, cigarettes and if I wanted to buy ***** which has never happened before, we are only in our 40's so would feel very intimidated if i was older. Definitely will not return as gone down hill so much especially the hotel, shame. Going home today luckily and never felt like that before in 18 years.