Scopri il tuo soggiorno a Los Realejos

This hotel was a huge disappointment. For the price we paid, I would definitely go somewhere else. I booked a room for myself and two kids (16 and 11) on a booking platform that described the room as suitable for three people, with a maximum of two adults. I assumed it would be a double or twin room with an extra bed for a child. However, when we arrived to check-in in the evening, they told us they had no record of three guests, only two adults, and that we could not stay in the room we had selected. They gave us a bigger apartment and asked me to come to the front desk the next morning to resolve the situation. I must say that the gentleman at the front desk during the evening shift was sincerely apologetic and showed empathy. However, the front desk man in the morning was a completely different story. He was rude and arrogant, and I've never experienced such poor hospitality. He showed no acknowledgement of their incorrect advertisement. They claimed that the room we selected was only suitable for two adults, with a maximum of one two-year-old child. I took the time to search through several different platforms where this ”family-friendly” hotel was listed, and on all of them, it stated that children up to the age of 13 were free of charge. However, in our case, we were asked to pay extra for our 11-year-old, which amounted to a 50% increase in the original price. With poor English skills, the only argument they had was several times ”It's not my problem. You pay now or leave!” - without getting back any money for the rest of the nights, of course. In the end, we paid the price and were reimbursed by the booking platform afterward, although I'm quite certain it was the hotel's fault. Mistakes do happen, but the rudeness and poor attitude of the staff were unacceptable. I don't see the hotel as family-friendly, friendly, or even polite at all. As for the hotel itself, the amenities were quite old, as evidenced by the condition of the rooms, restaurant, and outdoors. The pool was literally colder than the ocean, and nobody could stay in it for more than five minutes. For the original price, I would say it's about average, but after the 50% increase we paid, the hotel is way below average, and I would rather find a better hotel in a better location. To top it off, when we were leaving breakfast, one lady working in the restaurant got hysterical about our 11-year-old taking an APPLE from the breakfast buffet - how silly and rude reaction, especially to a kid.

The hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.

The hotel is very clean and the staff are friendly and helpful. Breakfast has a good choice of items that are replenished throughout the set times, so nothing runs out. The room was clean (if not a little dated) and the bed very comfortable. We had a room on the 11th floor with wonderful views of the dramatic coastline; unfortunately the balcony doors rattled in the night as the howling winds and crashing waves danced in harmony! Surprisingly it was not cold in the room despite the elements outside. The mini bar was empty, which suited us as we kept our own drinks and snacks in the fridge. Not much information was given as to when the sheets/towels/toiletries would be replaced - but we followed the international rule of putting our towels in the bath tub and they were changed - the sheets were changed once during our 8 night stay. There is a free shuttle bus service that takes you into the main town which is a nice touch, with the last bus returning to the hotel at 19.45, which is a bit early but to be honest it is not that far to walk, just uphill a lot! Too cold to go in the pool for us, but others enjoyed a morning swim with free towels if you asked for them. Overall a pleasant experience.

Abbiamo scelto questo hotel su Internet senza motivi particolari se non quello che era fuori dal cento di Puerto Cruz, ma abbastanza vicino ad esso. Ad una 50ina di metri c'è un parcheggio non attrezzato, ma buono dato che nelle vicinanze non si trova posto auto. Personale gentilissimo disposto ad aiutarti e sempre col sorriso sul viso. Noi eravamo al 4° piano ed i rumori della strada, per altro molto pochi, non si sentivano affatto, se non i camion delle pulizie che ad una certa ora venivano a prendere le immondizie. Colazione abbondante e internazionale, trovi veramente di tutto. Camere e bagno molto puliti, anche se l'arredo non è all'ultimo grido, ma tanto di deve solo dormire. WiFi mai avuto problemi. Dalla piscina al bar all'intrattenimento, trovi tutto quello che serve. Se volete andare a Puerto de la Cruz, lo consiglio veramente anche perchè gli ospiti sono SOLO gente adulta. Io e la mia famiglia, ci siamo trovati benissimo.

Based in a fantastic location. Short walk to beach, bus station, restaurants and supermarket and slightly longer walk to port, town and Loro Park (zoo). Our room was one of the older ones on 6th floor, so we had a fantastic view but it could have done with a makeover. The hob by the side of the sink took up so much space you had very little room to put cups, plates etc after washing them. The microwave was placed in the living area where the tv used to be as the kitchen is too small for it to go anywhere else and the tv was stuck between the living and bedroom areas, so you couldn't really watch it. Luckily we didn't want to. We found out towards the end of our stay that some rooms had been modernised and ours was one of the old ones. Whilst it was tired, the view from the balcony was good and worth sitting out on morning and evenings. Staff were great. Soriah on reception was a mine of information and really helpful. We didn't eat in the hotel, so can't comment on that. Pool area was fine. Good for sunbathing and rooftop views. Small but clean pool. The lobby, downstairs bar and restaurant have all been recently renovated. They are really good - totally unlike the old pictures that are showing on here. I feel we got what we paid for, but to be honest, we could have benefited from some information. There was nothing anywhere saying when the cleaner came in and when towels would be changed and no information on wifi code. Of course, go to reception and they will tell you/give you towels if needed, but it would have been good to have that information in the room. For the price I would definitely recommend it, but do check in advance which room you are booked into.

Can’t fault the Hotel it’s magnificent, rooms were very good , food was good but I am fussy about fatty meats etc so not the best to give a review but all in all there was always something to eat for even the pickiest customer, the lady on the grill making omelettes in the morning made our day she was always smiling and very attentive just such a lovely lady to start your day , pools were fabulous and there is an Adult only for peace and quiet , have to say though we did see a couple of young children there and nobody to tell the father they weren’t allowed so he ignored the signs , I would have given it five stars but , a couple of things could be improved, there is no minimart or shop to get basics like water etc but they do sell 500ml cans at €2.20 so not cheap, to be fair there is a daily minibus that takes you down the hill (except weekends) to the centre at a supermarket so that sort of compensates , otherwise you are isolated at the top of a big hill and being older I wouldn’t like to walk down never mind up , we had a Mountain View that was great view of Mount Teide but it’s also got a main motorway so the noise isn’t great , if I go back I would pick a sea view next time ,all in all a fabulous holiday with a couple of little tweaks it would be first class, definitely the best hotel I have stayed at in Tenerife

Da tantissimi anni abituè di Tenerife in particolare Puerto de la Cruz,frequento questa zona da prima che l'hotel venisse costruito.questa volta è stato ulteriormente migliore dato che ci siamo trovati benissimo all'Hotel Puerto Palace, Hotel raccolto e stupendo,curato al massimo, personale TUTTO più che gentilissimo, pulizia, servizi, ristorante,bar che dire, a chi interessa wifi ottima dappertutto veramente ...TOP!!! Ci torno sicuramente,e non ci penserò due volte dove soggiornare . Complimenti!!