When you stay at Panoramica Garden in Los Realejos, you'll be near the beach, within a 10-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This family-friendly aparthotel is 0.4 mi (0.6 km) from Tenerife Beaches and 0.4 mi (0.7 km) from Callao de Méndez.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and an arcade/game room.
You can enjoy a meal at Restaurante serving the guests of Panoramica Garden, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 200 guestrooms, featuring kitchenettes. Rooms have private balconies. Cable television is provided for your entertainment. Conveniences include phones, as well as desks and refrigerators.
2024.02.07
This hotel was a huge disappointment. For the price we paid, I would definitely go somewhere else. I booked a room for myself and two kids (16 and 11) on a booking platform that described the room as suitable for three people, with a maximum of two adults. I assumed it would be a double or twin room with an extra bed for a child. However, when we arrived to check-in in the evening, they told us they had no record of three guests, only two adults, and that we could not stay in the room we had selected. They gave us a bigger apartment and asked me to come to the front desk the next morning to resolve the situation. I must say that the gentleman at the front desk during the evening shift was sincerely apologetic and showed empathy. However, the front desk man in the morning was a completely different story. He was rude and arrogant, and I've never experienced such poor hospitality. He showed no acknowledgement of their incorrect advertisement. They claimed that the room we selected was only suitable for two adults, with a maximum of one two-year-old child. I took the time to search through several different platforms where this ”family-friendly” hotel was listed, and on all of them, it stated that children up to the age of 13 were free of charge. However, in our case, we were asked to pay extra for our 11-year-old, which amounted to a 50% increase in the original price. With poor English skills, the only argument they had was several times ”It's not my problem. You pay now or leave!” - without getting back any money for the rest of the nights, of course. In the end, we paid the price and were reimbursed by the booking platform afterward, although I'm quite certain it was the hotel's fault. Mistakes do happen, but the rudeness and poor attitude of the staff were unacceptable. I don't see the hotel as family-friendly, friendly, or even polite at all. As for the hotel itself, the amenities were quite old, as evidenced by the condition of the rooms, restaurant, and outdoors. The pool was literally colder than the ocean, and nobody could stay in it for more than five minutes. For the original price, I would say it's about average, but after the 50% increase we paid, the hotel is way below average, and I would rather find a better hotel in a better location. To top it off, when we were leaving breakfast, one lady working in the restaurant got hysterical about our 11-year-old taking an APPLE from the breakfast buffet - how silly and rude reaction, especially to a kid.
When you stay at Route Active Hotel in Los Realejos, you'll be near the beach, within a 10-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This aparthotel is 0.2 mi (0.4 km) from Tenerife Beaches and 0.2 mi (0.4 km) from Rambla de Castro Protected Area.
Don't miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and a television in a common area.
Buffet breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 99 guestrooms, featuring kitchenettes with refrigerators and stovetops. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones and microwaves, and housekeeping is provided daily.
UUtente ospite2024.03.11
The hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.
When you stay at Precise Resort Tenerife in Puerto de la Cruz, you'll be by the sea, within a 5-minute drive of Garden Beach and Taoro Park. This upscale hotel is 1.7 mi (2.7 km) from Tenerife Beaches and 2.5 mi (4.1 km) from Plaza del Charco.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including outdoor tennis courts and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and a hair salon. Guests can catch a ride to the beach or shopping on the complimentary shuttle.
You can enjoy a meal at the restaurant serving the guests of Precise Resort Tenerife, or stop in at the snack bar/deli. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto de la Cruz? This hotel has 15296 square feet (1421 square meters) of space consisting of conference space and 6 meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 153 guestrooms featuring minibars and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers.
UUtente ospite2024.03.07
The hotel is very clean and the staff are friendly and helpful. Breakfast has a good choice of items that are replenished throughout the set times, so nothing runs out. The room was clean (if not a little dated) and the bed very comfortable. We had a room on the 11th floor with wonderful views of the dramatic coastline; unfortunately the balcony doors rattled in the night as the howling winds and crashing waves danced in harmony! Surprisingly it was not cold in the room despite the elements outside. The mini bar was empty, which suited us as we kept our own drinks and snacks in the fridge. Not much information was given as to when the sheets/towels/toiletries would be replaced - but we followed the international rule of putting our towels in the bath tub and they were changed - the sheets were changed once during our 8 night stay. There is a free shuttle bus service that takes you into the main town which is a nice touch, with the last bus returning to the hotel at 19.45, which is a bit early but to be honest it is not that far to walk, just uphill a lot! Too cold to go in the pool for us, but others enjoyed a morning swim with free towels if you asked for them. Overall a pleasant experience.
When you stay at Puerto Nest Hostel in Puerto de la Cruz, you'll be near the beach, within a 10-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This beach hostel is 0.4 mi (0.6 km) from Rambla de Castro Protected Area and 0.5 mi (0.8 km) from Garden Beach.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hostel also features a picnic area and barbecue grills.
Take advantage of the hostel's room service (during limited hours). Mingle with other guests at the complimentary reception, held daily.
Featured amenities include luggage storage, laundry facilities, and coffee/tea in a common area. A shuttle from the hotel to the airport is provided for a surcharge (available on request).
Make yourself at home in one of the 6 guestrooms. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms with bathtubs or showers are provided.
With a stay at Hotel Rural Casablanca in Los Realejos, you'll be 6.2 mi (10 km) from Rambla de Castro Protected Area and 7.8 mi (12.5 km) from Garden Beach. This historic hotel is 8.6 mi (13.8 km) from Orotava Valley and 9.4 mi (15.1 km) from Botanical Gardens.
Take advantage of recreation opportunities such as an indoor pool or take in the view from a rooftop terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and barbecue grills.
You can enjoy a meal at the restaurant serving the guests of Hotel Rural Casablanca, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 9:00 AM to 10:00 AM.
Featured amenities include laundry facilities, a library, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 20 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have bidets and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
With a stay at Be Live Adults Only Tenerife, you'll be centrally located in Puerto de la Cruz, within a 5-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This upscale resort is 0.2 mi (0.3 km) from Garden Beach and 0.3 mi (0.5 km) from Tenerife Beaches.
Don't miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and bicycles to rent. This resort also features complimentary wireless internet access, an arcade/game room, and a hair salon.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You can enjoy a meal at the restaurant serving the guests of Be Live Adults Only Tenerife, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Make yourself at home in one of the 337 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
UUtente ospite2023.05.23
Abbiamo scelto questo hotel su Internet senza motivi particolari se non quello che era fuori dal cento di Puerto Cruz, ma abbastanza vicino ad esso. Ad una 50ina di metri c'è un parcheggio non attrezzato, ma buono dato che nelle vicinanze non si trova posto auto. Personale gentilissimo disposto ad aiutarti e sempre col sorriso sul viso. Noi eravamo al 4° piano ed i rumori della strada, per altro molto pochi, non si sentivano affatto, se non i camion delle pulizie che ad una certa ora venivano a prendere le immondizie. Colazione abbondante e internazionale, trovi veramente di tutto. Camere e bagno molto puliti, anche se l'arredo non è all'ultimo grido, ma tanto di deve solo dormire. WiFi mai avuto problemi. Dalla piscina al bar all'intrattenimento, trovi tutto quello che serve. Se volete andare a Puerto de la Cruz, lo consiglio veramente anche perchè gli ospiti sono SOLO gente adulta. Io e la mia famiglia, ci siamo trovati benissimo.
When you stay at Skyview Hotel in Puerto de la Cruz, you'll be near the beach, within a 5-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This aparthotel is 0.5 mi (0.8 km) from Garden Beach and 0.5 mi (0.8 km) from Timanfaya Theater.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and wedding services.
You can enjoy a meal at the restaurant serving the guests of Skyview Hotel, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the swim-up bar. Buffet breakfasts are available daily from 7:30 AM to 10 AM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage.
Make yourself at home in one of the 122 guestrooms, featuring kitchens with refrigerators and stovetops. Rooms have private balconies. 28-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as separate sitting areas and electric kettles.
SScudder_uk2024.05.23
Based in a fantastic location. Short walk to beach, bus station, restaurants and supermarket and slightly longer walk to port, town and Loro Park (zoo). Our room was one of the older ones on 6th floor, so we had a fantastic view but it could have done with a makeover. The hob by the side of the sink took up so much space you had very little room to put cups, plates etc after washing them. The microwave was placed in the living area where the tv used to be as the kitchen is too small for it to go anywhere else and the tv was stuck between the living and bedroom areas, so you couldn't really watch it. Luckily we didn't want to. We found out towards the end of our stay that some rooms had been modernised and ours was one of the old ones. Whilst it was tired, the view from the balcony was good and worth sitting out on morning and evenings. Staff were great. Soriah on reception was a mine of information and really helpful. We didn't eat in the hotel, so can't comment on that. Pool area was fine. Good for sunbathing and rooftop views. Small but clean pool. The lobby, downstairs bar and restaurant have all been recently renovated. They are really good - totally unlike the old pictures that are showing on here. I feel we got what we paid for, but to be honest, we could have benefited from some information. There was nothing anywhere saying when the cleaner came in and when towels would be changed and no information on wifi code. Of course, go to reception and they will tell you/give you towels if needed, but it would have been good to have that information in the room. For the price I would definitely recommend it, but do check in advance which room you are booked into.
When you stay at Hotel Las Aguilas Tenerife, Affiliated by Melia in Puerto de la Cruz, you'll be near the beach, within a 5-minute drive of Taoro Park and Garden Beach. This upscale hotel is 3 mi (4.8 km) from Dock of Puerto de la Cruz and 18.5 mi (29.8 km) from Cathedral of San Cristobal de La Laguna.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including an outdoor tennis court and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Restaurante Bufet Amaltea, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 216 air-conditioned rooms featuring kitchenettes. Rooms have private balconies or patios. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and refrigerators, and housekeeping is provided daily.
CColinA10622024.06.19
Can’t fault the Hotel it’s magnificent, rooms were very good , food was good but I am fussy about fatty meats etc so not the best to give a review but all in all there was always something to eat for even the pickiest customer, the lady on the grill making omelettes in the morning made our day she was always smiling and very attentive just such a lovely lady to start your day , pools were fabulous and there is an Adult only for peace and quiet , have to say though we did see a couple of young children there and nobody to tell the father they weren’t allowed so he ignored the signs , I would have given it five stars but , a couple of things could be improved, there is no minimart or shop to get basics like water etc but they do sell 500ml cans at €2.20 so not cheap, to be fair there is a daily minibus that takes you down the hill (except weekends) to the centre at a supermarket so that sort of compensates , otherwise you are isolated at the top of a big hill and being older I wouldn’t like to walk down never mind up , we had a Mountain View that was great view of Mount Teide but it’s also got a main motorway so the noise isn’t great , if I go back I would pick a sea view next time ,all in all a fabulous holiday with a couple of little tweaks it would be first class, definitely the best hotel I have stayed at in Tenerife
With a stay at GF Noelia, you'll be centrally located in Puerto de la Cruz, within a 5-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This aparthotel is 0.4 mi (0.7 km) from Timanfaya Theater and 0.5 mi (0.7 km) from Garden Beach.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. This aparthotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this aparthotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Stop by the aparthotel's restaurant for lunch or dinner, or grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Puerto de la Cruz? This aparthotel has 75 square feet (7 square meters) of space consisting of conference space and a meeting room.
Make yourself at home in one of the 106 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and coffee/tea makers.
When you stay at Hotel Puerto Palace in Puerto de la Cruz, you'll be near the beach, within a 5-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This upscale hotel is 0.6 mi (1 km) from Timanfaya Theater and 0.7 mi (1.1 km) from La Vola.
Dip into one of the 2 outdoor swimming pools or 2 spa tubs and enjoy other recreational amenities, which include an outdoor tennis court. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
You can enjoy a meal at the restaurant serving the guests of Hotel Puerto Palace, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto de la Cruz? This hotel has 6458 square feet (600 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 314 air-conditioned rooms featuring minibars. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.
UUtente ospite2022.11.12
Da tantissimi anni abituè di Tenerife in particolare Puerto de la Cruz,frequento questa zona da prima che l'hotel venisse costruito.questa volta è stato ulteriormente migliore dato che ci siamo trovati benissimo all'Hotel Puerto Palace, Hotel raccolto e stupendo,curato al massimo, personale TUTTO più che gentilissimo, pulizia, servizi, ristorante,bar che dire, a chi interessa wifi ottima dappertutto veramente ...TOP!!! Ci torno sicuramente,e non ci penserò due volte dove soggiornare . Complimenti!!
When you stay at Precise Resort Tenerife in Puerto de la Cruz, you'll be by the sea, within a 5-minute drive of Garden Beach and Taoro Park. This upscale hotel is 1.7 mi (2.7 km) from Tenerife Beaches and 2.5 mi (4.1 km) from Plaza del Charco.
Dip into one of the 3 outdoor swimming pools or enjoy other recreational amenities including outdoor tennis courts and a fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and a hair salon. Guests can catch a ride to the beach or shopping on the complimentary shuttle.
You can enjoy a meal at the restaurant serving the guests of Precise Resort Tenerife, or stop in at the snack bar/deli. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto de la Cruz? This hotel has 15296 square feet (1421 square meters) of space consisting of conference space and 6 meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 153 guestrooms featuring minibars and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers.
When you stay at Panoramica Garden in Los Realejos, you'll be near the beach, within a 10-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This family-friendly aparthotel is 0.4 mi (0.6 km) from Tenerife Beaches and 0.4 mi (0.7 km) from Callao de Méndez.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a rooftop terrace and a garden. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and an arcade/game room.
You can enjoy a meal at Restaurante serving the guests of Panoramica Garden, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour front desk, multilingual staff, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 200 guestrooms, featuring kitchenettes. Rooms have private balconies. Cable television is provided for your entertainment. Conveniences include phones, as well as desks and refrigerators.
When you stay at Route Active Hotel in Los Realejos, you'll be near the beach, within a 10-minute drive of Plaza del Charco and Lago Martianez Swimming Pools. This aparthotel is 0.2 mi (0.4 km) from Tenerife Beaches and 0.2 mi (0.4 km) from Rambla de Castro Protected Area.
Don't miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and bicycles to rent. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and a television in a common area.
Buffet breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 99 guestrooms, featuring kitchenettes with refrigerators and stovetops. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones and microwaves, and housekeeping is provided daily.
With a stay at Hotel Rural Casablanca in Los Realejos, you'll be 6.2 mi (10 km) from Rambla de Castro Protected Area and 7.8 mi (12.5 km) from Garden Beach. This historic hotel is 8.6 mi (13.8 km) from Orotava Valley and 9.4 mi (15.1 km) from Botanical Gardens.
Take advantage of recreation opportunities such as an indoor pool or take in the view from a rooftop terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and barbecue grills.
You can enjoy a meal at the restaurant serving the guests of Hotel Rural Casablanca, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 9:00 AM to 10:00 AM.
Featured amenities include laundry facilities, a library, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 20 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have bidets and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
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4.3/5
Eccellente8 recensione
Prezzo per notte da: EUR 67
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4.3/5
Eccellente
UUtente ospiteThe hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.
UUtente ospiteThe hotel is very clean and the staff are friendly and helpful. Breakfast has a good choice of items that are replenished throughout the set times, so nothing runs out. The room was clean (if not a little dated) and the bed very comfortable. We had a room on the 11th floor with wonderful views of the dramatic coastline; unfortunately the balcony doors rattled in the night as the howling winds and crashing waves danced in harmony! Surprisingly it was not cold in the room despite the elements outside. The mini bar was empty, which suited us as we kept our own drinks and snacks in the fridge. Not much information was given as to when the sheets/towels/toiletries would be replaced - but we followed the international rule of putting our towels in the bath tub and they were changed - the sheets were changed once during our 8 night stay. There is a free shuttle bus service that takes you into the main town which is a nice touch, with the last bus returning to the hotel at 19.45, which is a bit early but to be honest it is not that far to walk, just uphill a lot! Too cold to go in the pool for us, but others enjoyed a morning swim with free towels if you asked for them. Overall a pleasant experience.
This hotel was a huge disappointment. For the price we paid, I would definitely go somewhere else. I booked a room for myself and two kids (16 and 11) on a booking platform that described the room as suitable for three people, with a maximum of two adults. I assumed it would be a double or twin room with an extra bed for a child. However, when we arrived to check-in in the evening, they told us they had no record of three guests, only two adults, and that we could not stay in the room we had selected. They gave us a bigger apartment and asked me to come to the front desk the next morning to resolve the situation. I must say that the gentleman at the front desk during the evening shift was sincerely apologetic and showed empathy. However, the front desk man in the morning was a completely different story. He was rude and arrogant, and I've never experienced such poor hospitality. He showed no acknowledgement of their incorrect advertisement. They claimed that the room we selected was only suitable for two adults, with a maximum of one two-year-old child. I took the time to search through several different platforms where this ”family-friendly” hotel was listed, and on all of them, it stated that children up to the age of 13 were free of charge. However, in our case, we were asked to pay extra for our 11-year-old, which amounted to a 50% increase in the original price. With poor English skills, the only argument they had was several times ”It's not my problem. You pay now or leave!” - without getting back any money for the rest of the nights, of course. In the end, we paid the price and were reimbursed by the booking platform afterward, although I'm quite certain it was the hotel's fault. Mistakes do happen, but the rudeness and poor attitude of the staff were unacceptable. I don't see the hotel as family-friendly, friendly, or even polite at all. As for the hotel itself, the amenities were quite old, as evidenced by the condition of the rooms, restaurant, and outdoors. The pool was literally colder than the ocean, and nobody could stay in it for more than five minutes. For the original price, I would say it's about average, but after the 50% increase we paid, the hotel is way below average, and I would rather find a better hotel in a better location. To top it off, when we were leaving breakfast, one lady working in the restaurant got hysterical about our 11-year-old taking an APPLE from the breakfast buffet - how silly and rude reaction, especially to a kid.
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