Scopri il tuo soggiorno a Icod De Los Vinos

L'hotel è molto consigliabile, è in un piacevole vecchio edificio che è stato guardato bene, con lucidi lavori di legno ovunque e generosamente proporzionate camere da letto (e vaste camere pubbliche). Tuttavia, sarebbe sbagliato suggerire che tutto è vecchio stile: la TV era hi-spec e il wifi funzionava molto bene, anche il colazione era eccellente, con una grande scelta. In generale, è probabilmente il migliore dei quattro posti che abbiamo soggiornato durante una recente visita a Tenerife. Molto raccomandato.

Bellissimo vecchio hotel a bijoux. L'anno scorso abbiamo visto questo hotel quando abbiamo fatto un viaggio di giorno a Garachico e abbiamo sentito dover tornare. Non è stato deluso. Abbiamo avuto una suite junior che ci ha dato una stanza extra e ha guardato la piazza. Non preoccuparti della torre di chimazione. Ultime chimes a 23.00 e prima a 07.00. Era un po' rumoroso il sabato sera con le famiglie che avevano, come si sentiva, una fine settimana tradizionale della famiglia spagnola. Mi piaceva ascoltare i bambini che si divertovano. La camera è stata molto ricca di critiche, ma il dormitorio con le cabine aperte ha reso la stanza molto raffreddata nel febbraio. Il buffet per la colazione è stato delizioso con opzioni per la maggior parte delle nazionalità. Un piccolo suggerimento sarebbe avere piccoli giochi disponibili per il latte di bevande al tè.

The hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.

This hotel was a huge disappointment. For the price we paid, I would definitely go somewhere else. I booked a room for myself and two kids (16 and 11) on a booking platform that described the room as suitable for three people, with a maximum of two adults. I assumed it would be a double or twin room with an extra bed for a child. However, when we arrived to check-in in the evening, they told us they had no record of three guests, only two adults, and that we could not stay in the room we had selected. They gave us a bigger apartment and asked me to come to the front desk the next morning to resolve the situation. I must say that the gentleman at the front desk during the evening shift was sincerely apologetic and showed empathy. However, the front desk man in the morning was a completely different story. He was rude and arrogant, and I've never experienced such poor hospitality. He showed no acknowledgement of their incorrect advertisement. They claimed that the room we selected was only suitable for two adults, with a maximum of one two-year-old child. I took the time to search through several different platforms where this ”family-friendly” hotel was listed, and on all of them, it stated that children up to the age of 13 were free of charge. However, in our case, we were asked to pay extra for our 11-year-old, which amounted to a 50% increase in the original price. With poor English skills, the only argument they had was several times ”It's not my problem. You pay now or leave!” - without getting back any money for the rest of the nights, of course. In the end, we paid the price and were reimbursed by the booking platform afterward, although I'm quite certain it was the hotel's fault. Mistakes do happen, but the rudeness and poor attitude of the staff were unacceptable. I don't see the hotel as family-friendly, friendly, or even polite at all. As for the hotel itself, the amenities were quite old, as evidenced by the condition of the rooms, restaurant, and outdoors. The pool was literally colder than the ocean, and nobody could stay in it for more than five minutes. For the original price, I would say it's about average, but after the 50% increase we paid, the hotel is way below average, and I would rather find a better hotel in a better location. To top it off, when we were leaving breakfast, one lady working in the restaurant got hysterical about our 11-year-old taking an APPLE from the breakfast buffet - how silly and rude reaction, especially to a kid.