Scopri il tuo soggiorno a Firgas

Classic case of Faulty Towers: beautiful building let down by incompetent management. Beautiful historical building renovated with taste and respect for the original structure, in a great location in a main square of the old town. The result is visually pleasant, but little by little shortfalls emerge: the doors are not soundproofed, which means you hear all the noise from the interior courtyard, including people having dinner and breakfast; no handle on the bathroom door; no minibar. The real problem happened in the morning when someone opened our door at 8am - without even knocking, which we’d expect the cleaner to do. A little later a loud alarm went off in the interior court however not in our room. I went out to find out if we should evacuate and the staff told me they ‘didn’t know if that was the fire alarm or not’. ??? So staff had no clue about essential safety procedures - and we notice there were no fire safety plans in the room. When my girlfriend mentioned this at reception upon leaving she wasn’t given apologies or an explanation but rather excuses. A shame as the building is great, but we wouldn’t come back.

L'hotel è ideale per un sonno perfetto e per una vacanza rilassante perché è lontano dalle strade o da altre fonti di rumore. Lo spazio esterno è fantastico, ci sono diverse aree del giardino da godere e anche una bella piscina. Puoi trascorrere il tuo giorno all'hotel godere del giardino, della piscina e anche del ristorante. Buon colazione è incluso. La posizione dell'hotel è anche conveniente, perché vicino al lato del mare, alle montagne e anche a Las Palmas. Santa Brigida è il villaggio più vicino e è un bellissimo villaggio da visitare.

What an amazing experience! The spa is amazing with incredible views of the crater. The pool has so many features. You’ll immediately decompress. Be sure to book a massage with Anna. It was one of the best that my wife and I have had. The restaurant is exceptional. The staff are all very attentive and friendly. You’ll experience exceptional service!

Fenomenale

I nearly cancelled my reservation for this hotel due to poor ratings so when I arrived my expectations were low. To my delight, as I entered the hotel, the decor was tasteful and it smelled great. Front of house polite and helpful (though we did have to wait until 3 for our room so if you are hoping for an early check in do pay for it). While we waited, we went for a walk and then chilled by the roof plunge pool. The sun loungers by the pool are excellent quality; however, at the weekend you are lucky to get one (there are only about 12 available). Upon entering the neat and compact sea view with a balcony room (415) all was as I expected, comfortable bed, decent pillows, good quality shower (no shampoo so bring your own out buy at the local supermarket). I’d read reviews moaning about the lack of hangers - I’m on the island for 21 days do have lots with me. I requested more at reception and a maintenance man came and adjusted the wardrobe within minutes. Bathrobe was absent from my room so again I requested one and it was quickly provided. The view is exceptional from the spacious balcony which has functional table and chairs but no loungers. The room was incredibly quiet. Breakfast is a steal at 10€ PP. We are vegetarian and there was plenty for us to enjoy. In your room the coffee is refilled daily (you may need to ask for this) there is a coldish fridge (better to go to the shop across the road is you like cold items). Would I return, yes. This hotel is in a superb location with lots of interesting places to see and a relaxing beach opposite. My husband’s view is, if you love the beach but not too much heat, give the north of the island a try as it will be perfect for you. Cocktails around this area are around 5.5€