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Io e mia moglie siamo gia`stati in questo albergo nel passato e ci siamo ritornati per festeggiare il nostro anniversario di matrimonio perché volevamo trovarci in una struttura tranquilla e confortevole con scelta di pietanze sia alla prima colazione che alla sera di buona qualità`e buona cucina. Le stazioni di pronto cottura sia del pesce che della carne ` sono veramente ottime che raccomando a tutti ed il servizio e` ottimo e professionale da parte di tutti i lavoranti nell`albergo. Le camere sono molto comode e con letto molto grande e confortevole e vengono pulite accuratamente giornalmente. Cui sono varie piscine con una per solo adulti al piano 11mo con larghi spazi ed in tranquillità e con panorama. Se si preferisce la spiaggia c`e`un bus shuttle che ti porta alla bella spiaggia di Mas Palomas ogni mattina pero` da prenotare in anticipo.Ritorneremo senza`altro in un prossimo futuro.

Struttura indubbiamente bella, con vista sul mare e con accesso diretto a due spiagge. Colazione a buffet buona con angolo uova. Cena non al tavolo ma a buffet nello stesso ristorante della colazione. Spa piccolissima composta da una jacuzzi (da max 4 persone) è una sauna e bagno turco (i bambini nella SPA non sono ammessi) Insomma una struttura da 4,5/5 stelle se non fosse stato per la camera. Ho prenotato una superior suite da 100 mq per 450€ a notte. Insomma una camera importante. In realtà la mia camera era comunicante con un’altra più piccola occupata da altri!!! Quindi nel corridoio della camera da letto c’era una porta (chiusa a chiave) da cui però si sentivano tutti i rumori e le conversazioni dell’altra camera. Cosa più brutta era la terrazza vista mare che era stata divisa da una tenda con la porzione dell’altra camera. La tenda tra l’altro non arrivava al soffitto (vedi foto). L’altra famiglia mangiava in terrazzo e ti sentivano tutte le loro conversazioni, il loto cellulare che squillava ed altro ad ogni ora. quando prenotate questo fatto non è chiaro quindi fate molta attenzione. La mia camera era la 621 e quindi ve la sconsiglio. Facendo attenzione ad evitare questa situazione molto sgradevole vi consiglio l’hotel.

Okay here goes ….Just back from Eden (post Servitor takeover) And the following is my opinion. Been a regular here for 20 years and almost every year we have seen improvement after improvement in the amenities and standards (Always said the Eden should be 4 star) However Servitor and TUI have combined to change my view Food No theme nights so it is quite repetitive (still fair choice) They must have over ordered the peppercorn sauce as it was out every lunch and dinner,One night they had roast beef and spouts but no potatoes of any description (except chips) Also very little food labels so guests had to ask the kitchen staff repeatedly what was the dishes who some of the kitchen staff didn’t even know ( or understand the question) On one occasion someone asked what is that? Only for a member of the bar staff had to stick a ladel into the pot before they could answer the question .We ended up eating out a few nights and that I can tell you is the first time we have done so staying at the Eden. We ask the TUI rep about the food labels who promised to investigate but was a waste of time as TUi rep failed get back to us Staff Miguel at breakfast was very welcoming as usual and is a credit to his dad and the hotel However quite clearly Katie looked like she didn’t want to be there and had no interest or interaction with the guests amd even roped the entertainer guy into some dining room chores at lunch time! this was more evident when Miguel was on rest day when Katie just watched the other girl ( no mame badge ) do all the grafting. Michel was also great with the guests but doesn’t seem to put in the hours like he used to (good for him) But in his absence the standards slip massively (tables from previous diners/ drinkers left uncleared ect) its not clear if anyone in charge in his absence? The two young lads hadnt a clue on how to make up drinks and insisted we take plastic cups (self service) into dinning area for evening meal..I pointed out I wanted glass and one of the lads then pushed the plastic cups towards me ( I eventually won that battle) This was also reported to Tui rep who again promised to investigate and to provide feedback .TUI rep not interested (Never felt the need to go to a rep in my life before) Lifeguard reprimanded kids for taking crockery poolside ( quite rightly) but turns blind eye to Scandinavian folk taking beer glasses and wine glasses to poolside! Entertainer our 8th night we were asked if we had just arrived! Despite taking part in the quiz every night .Only show football on the screens when it was Scandinavian England teams involved .Got told to go to Europa Centre to watch Scotland Entertainment was okay but all the singing acts always seem to feel obligated to finish the axta with abba songs! Despite having an Abba night! even Chris Mooney .One can only have so much of Abba. Finding it hard to be critical as I find it sad to right anything negative about the Eden however in my opinion this H