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We never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now

La posizione è molto bella, sulle strade aperte e sulle passi strette ma molto vicino alla strada principale. Il personale era molto gentile e utile e paziente con noi, anche se non potevamo parlare la lingua giusta. le camere sono spaziose e eccellentemente tempestose e esteticamente piacevoli. hanno una zona comune con tetto aperto dove si può starguardare in estate Notte.

This was a really lovely small hotel. It is very close to the centre of Cuitadella old town, which meant that it was close to some excellent restuarants, including our favourite Moriarty. The staff at the hotel were exceptional - every member of staff was efficient, helpful and friendly. Nothing was too much trouble for them, from the waitress at breakfast, the reception staff and the cleaners. Our room, I have to say was basic but it had a very comfortable bed and a great shower. Plenty of coat hangers, a safe and a fridge and although there was no kettle there was one for general use in the lounge area by reception. Complimentary water by the glass was also available from a dispenser by reception. The swimming pool as gorgeous. Very clean and a good size for swimming lengths and towels can be obtained from reception. Lovely seating area around the pool as well with sun beds and also relaxing sofas and chairs. Breakfast was good with a selection of cereals, fruit, breads and pastries, smoked salmon, scrambled eggs and bacon. Coffee from the machine was excellent. Wifi was also excellent and for those who want it there were English TV channels available. A/C also worked well.