Scopri il tuo soggiorno a Triberg

We visited the garden restaurant after a walk to the waterfall for coffee and cake. The garden restaurant is situated at the bottom of some steps and was pleasant. The waitress was initially friendly and as it was a very hot day we ordered black forest gateau and iced cappuccinos each, as thought they would be nice and refreshing. When the iced coffees arrived they were quite small in the glass (only about half full) - see photo before we tasted anything- and when my wife had a sip she realised it wasn't cold but was luke warm. I asked the waitress if we could have an icecube to cool it down but was told no, she didn't have any ice cubes (bear in mind this is a hotel!). We think maybe she just didn't want to walk upstairs to get any. Obviously the coffees were pretty undrinkable (they seemed to have been made with a hot coffee shot and room temperature milk). My wife had about 1cm of hers and I had less of mine. When we came to bill the coffees had been included even though there was obviously something wrong with them (as I had pointed out to the waitress when I asked for the ice cube). We questioned about the coffees and explained that they weren't iced coffees but tepid coffees. However the waitress just repeated that if we ordered them we have to pay for them. My wife hates any fuss so I reluctantly paid even though we couldnt drink them. The waitress had three opportunities to put the situation right after they sold something they obviously were unable to provide 1) provide an ice cube to cool down the drinks when we asked 2) noted that we weren't drinking the coffees and offer us a replacement 3) remove them from the bill. 3 wasted opportunities to do the right thing. We had been in Germany for 6 weeks up until then and had really positive experiences, unfortunately this happened on our last day and it isn't the image we want to take away. The black forest gateau was OK but I'm sure there are much better establishments in Triberg. I would love to hear back from the manager of this establishment.

Hotel elegante e pulizia perfetta. Ho alloggiato nella camera 32, molto spaziosa e con tutto ciò che serve per rendere il soggiorno piacevole. La stanza è un appartamento con una camera matrimoniale (letto enorme, armadio, scrivania, tv), un salottino (divano, due poltrone, tavolino, scrivania con telefono e tablet per informazioni albergo), una camera singola e un ingresso ove ho trovato bollitore per té e tisane. Il bagno è molto spazioso (manca il bidet) e ha a disposizione del cliente i prodotti per la doccia e i teli. Il servizio ristorante é discreto con prodotti locali. La colazione é ben fornita di prodotti dolci e salati. Personale gentile e garbato che parla la lingua inglese.

Heerlijke kamer, mooi gerenoveerd. Heerlijk ontbijt. Op loopafstand van de waterval, die echt heel mooi is. We kregen toegang voor de waterval bij het hotel. De gang en receptie waren niet gerenoveerd en een beetje oud en muf.

La cena e le camere erano buone - quindi sicuramente anche i molti ospiti. Ho sentito che, al momento della ricezione, ”spazzato”, le attrezzature della stanza non erano del tutto soddisfacenti, soprattutto nel bagno, c'è bisogno di intervento. La doccia si è chiusa solo con il trucco, tutti gli elementi sono stati messi in posizione così, che il vantaggio del partecipante è intrinsecamente in mezzo.... Il grande specchio con il mirror cosmetico integrato ha solo un errore: è troppo alto, quindi il ”piccolo” stesso non poteva essere utilizzato da me (1,70 m di grandezza)..... Buona idea, Non correttamente attuato. Forse il produttore di specchi posizionati sul pavimento parte???

Vieni a raccogliere la casa, nessuno, l'ambiente è bello, il proprietario è incantevole e ospite, la prossima volta devi vivere qui.