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Bella camera luminosa e pulita, personale super amichevole, un ricco e delizioso colazione, solo il pavimento nel bagno molto freddo ma altrimenti tutto top e ci piace tornare

Intercity Hotel Rostock was located at the main railway station on the outskirts of Rostock city. The hotel room was simply furnished but contained the essentials. However, the air quality was poor and the air conditioner worked poorly so it got very hot in the room. The cleanliness was as expected. The bathroom was small and simply decorated. The breakfast at the hotel was very good and varied, with a good selection of both hot and cold dishes. The staff seemed uninterested and were passive in meeting me as a guest. It lacked both smile and service attitude. Based on this, I can not recommend this hotel to others and will not visit it again myself.

L'hotel è semplicemente pulito, situato al parco dietro lo stadio del Mar Baltico. Le due stelle del servizio hanno il gentile (non ironico!) signore anziani in ritardo e che merita anche la piacevole notte di servizio nel rolli. La giovane donna è raccomandata di andare al servizio di giorno per un'attività dove non deve/può/può affrontare i clienti.

Einfach furchtbar — da hat gar nichts gepasst. Sie konnten die Buchung nicht finden wegen des per E—Mail vom Hotel zu geschicktem CheckIns. Die Dame namens Bianca hat dann noch meinen Nachnamen beleidigt, obwohl der wirklich nicht schwer ist. Es wurde das falsch Arrangement vom Hotel gebucht bzw. eine Mitarbeiterin namens Stella, die auch von ihr beleidigt wurde. Sowas macht man vor Gästen nicht. Wir sollten statt einer Massage ein Cäsarbad bekommen. Massagen waren auch nicht mehr verfügbar, wir könnten am BBQ teilnehmen oder jeder eine Gesichtsbehandlung bekommen. Wir entschieden uns für die Gesichtsbehandlung, als wir dort ankamen war es dann doch eine Massage, obwohl Bianca uns das anders aufgeschrieben hatte und auch extra mit dem Spa telefoniert hatte. Das war sehr blöd, da wir nun eine Massage in der Innenstadt gebucht hatten, die auch besser war. Das Zimmer war wirklich altbacken, super hellhörig und viel zu warm. Das Frühstück war eklig, die Säfte schmeckten nur nach Wasser, das Rührei kam aus der Tube und die Brötchen waren von vorgestern, sehr trocken. Der angekündigte große Wellnessbereich war sehr klein, nur ein Becken und die Sauna war abgeschlossen — was eine Frechheit. Wir sind nach einer Nacht abgereist, aber es interessierte auch keinen warum. Über 500€ für 2 Nächte — für nichts.

During a recent stay I had a health issue and called the front desk and spoke to one of the staff. She (sadly, I forget her name but it had an eastern European ring to it) was absolutely superb; she called an ambulance and the paramedics knocked on my room door only 20 minutes later. They let themselves in (as I was immobile) and took me to hospital. While I was in the A&E department I called again and the same lady made sure that room service would collect my belongings from the room and take them down to the front desk, where I later, after being released from hospital, was able to pick them up. The MotelOne staff deserve full marks for making sure a very difficult day did not turn out to be a really horrible one. My sincere thanks!

The location is superb, right on the main shopping street which compensates for a lot. The hotel itself is OK, but best for sleeping, don’t expect anything above basic standard. Not super clean either, but not dirty. The small two-bed room was very warm already in May, but the windows could be opened. It seems as if several hotels share one reception, the rooms are in another building than the reception. A restaurant (Leon’s) is also part of the business, we had to drop the key there as the reception was closed Sunday morning. Breakfast not worth 15€, go to a nice café on the main street instead. Parking nearby under the shopping mall Rostocker Hof, 15€/24 h. Nearby street parking is hard to find. Construction work on the streets in May 2022 messed up the GPS navigation , but good signs helped.