Scopri il tuo soggiorno a Anarita

Arrived and transferred no problem at all. Got to family room as booked for more privacy and it’s like a 7ft child gate, a flimsy, noisy door that doesn’t go to the ceiling and bedsheets that are so starchy you can’t turn over without waking someone up. Hotel is nice pools are lovely from a distance but Ice cold so completely pointless as with over 700 guests the evidence is clear with never more than a handful of people swimming because it’s freezing. Kids bored as we booked a pool holiday and aren’t interested as it’s too cold so we hired a car went to beach where sea is warm and we ate out making the 6.5k all inclusive pointless. Sports facilities are decent but equipment is either not available or broken (1 tennis ball with a hole in it, no footballs). Breakfast decent lunch ok dinner bang average. Drinks not great beer served in warm glasses and cocktails using cheap syrup and non branded alcohol. Tui rep uninterested and just fobs you off especially when we had money stolen from the room we was told the cleaners must have assumed it was a tip….the end! I’d rate tui -5 starts and the holiday completely overpriced if I’d wanted a cheap 3 star all inclusive if have booked one instead now I’m probably 8k out of pocket for exactly that. I’d give the hotel a 3 star it’s so far from 5 star in every way from rooms to food to service. Nice spa which was lovely and Che and Angelica fantastic also the golf is pricey but a very good track.

I previously posted a review about my family's disappointing stay at Minthis Resort, but I’ve deleted it due to the resort’s response, which shifted the blame on my family. It’s a lesson on how to make a bad situation worse for your guests. In their reply, the resort claimed we had used up all the hot water and needed to wait for the boiler to refill. This is simply not true. The hot water had been broken since 6 PM the previous evening, and nobody in my family had used it since then. Their maintenance worker confirmed the boiler was at zero pressure and needed resetting—a process I witnessed myself. He even mentioned it might need a replacement part, which wasn’t resolved before we had to check out. None of my family could shower before leaving, which is universally annoying for any family leaving a hotel. Instead of taking responsibility for their broken boiler, Minthis now chose to shift the blame onto us, their guests, by claiming we had somehow caused the problem. This is not acceptable for any hotel, and especially not for a resort that charges high prices and claims to be five-star. Mistakes happen, but the mark of good service is taking ownership for these. Very unimpressive. They served non-vegetarian cheese to my young daughter, despite us specifically asking for vegetarian. Mistakes like this happen, but rather than simply apologise, the staff tried to blame my wife for the mix-up. None of us could shower before checking out because the boiler was broken. Minthis is now blaming us for using up the hot water—which is clearly untrue. What’s worse than these mistakes is how Minthis refused to take responsibility, both at the time and now in their response. This behavior is unacceptable, and I would not recommend staying here if you expect a resort to own its mistakes and provide actual customer service. Im assuming another response from the hotel detailing out how it was my family’s fault somehow. If so, Im not going to go through this rigmarole of re-posting again, so just know I disgaree!

Siamo stati accolti in un modo molto ospedaliero e affascinante. Anna-Marrie, o Marie Ann che non sapeva come si scrive, ci ha dato un caloroso benvenuto, un drink e un divieto ai servizi dell'hotel. Assicurati di richiedere una camera esposta a sud se visiti in inverno. La prima stanza che ci hanno dato non aveva ombra ed era molto fredda; a quanto pare l'aria condizionata è solo per l'aria fredda e questo non aveva impostazioni calde ecc. Ho avuto un mini raffreddore mentre stavamo gelando ma per fortuna hanno trovato una nuova stanza per spostarci nella sera successiva. Abbiamo anche chiamato in anticipo e li abbiamo informati che siamo vegani e vegetariani, ma il personale a colazione non ha potuto aiutarci quando abbiamo chiesto alcune informazioni sul cibo. Soprattutto quando tritavano la carne, le kouppes venivano mescolate a quelle vegane. La risposta è stata semplicemente non mangiarlo! Non so quale sia quale 🤦🏻‍♀️ Bene, non abbiamo lasciato che 2 membri del personale influissero sulla nostra vacanza. La piscina privata era bella ma ancora non riscaldata ~ torneremo sicuramente per provare la Spa e altri ristoranti. Ci hanno anche dato uno sconto del 15% e una tessera associativa per entrambi. Vale la pena provarlo.