Scopri il tuo soggiorno a Santa Maria

Just the standard RUI Hotel setup…unable to get a booking in any of the specialty restaurants. Buffet restaurants the same repetitive food. Polite cleaning staff. Reception staff need to be more customer focussed I arrived at 8pm given a keycard and a map and pointed in the direction of the room…no one to help with baggage. Requested late checkout on the RUI app had it confirmed and then I find keycard not working on the day after spending the morning by the pool headed to reception was told I should have requested this at reception…at no point in time did the app state this. I was told that the bell boy had put a note under my door..that’s ok if I could actually get into the room to read it, but there was no note ! Would not say this is a 5* hotel more a 4*.

The official rating of this hotel is 4 stars, and with a bit of cosmetic upgrading and better staffing in the kitchen, I could see it reaching that level (it seems like it may have once been a real 4 star). As it was, the room quality itself was more 3 star, and the outside area was 4 stars. We had a 'deluxe sea view' with no terrace. There was lots of rough paintwork and lack of maintenance on the small details in the rooms, but overall it was fine, with a huge comfy bed and a nice shower and a lovely view out the window. Unfortunately the entry was at the street side of the hotel which was our smoking area, and that view was just the dirt road and some houses. Overall we would stay here again as the room was fine, the staff were great, the pool area was amazing, nobody had any screaming kids (very quiet and peaceful, great for couples) and while the beach required stepping over rocks, it also had the best snorkeling area with the most fish. Another sandy beach with less fish and two beach bars is a 3 minute walk away, and the main ***** with the main beach is a 10 minute walk (that one is useless for snorkeling but great for swimming). Besides snorkeling, it's also a preferred spot for wind surfing. We happened to try the hotel restaurant on a really bad night apparently, we waited an hour for our seafood paella which was average quality but double the price of the ***** restaurants. However, according to the other patrons who did all inclusive, the service was usually much faster. and the food usually much better. We did also have burgers for lunch one day, and those were expensive but very nice. Breakfast was included in our stay and it had an extensive and delicious continental selection, plus hot eggs and bacon on order, always very fast. The staff were super attentive and completely on their game, absolutely fantastic service. We got a great deal on a package holiday with LoveHolidays, so for the price we were very happy and would definitely stay again.

The complex are blocks of apartments that are mainly for self catering. It was quite a distance from airport costing 20 euros by taxi. Check in was a lengthy process with little info on the resort surrounding area, apart from shuttle bus time table. There was no local public bus information regarding destination and timetable, which would have helped us a lot. We were very impressed with the spacious suite of 2 bedrooms, 2 bathrooms, fully equipped kitchen and through lounge with large balcony to the rear, overlooking the pool and another large balcony to the front. Ironing board and iron, hairdryer, showers were effective with good temperature control, air conditioning units. Everything spotless, clean towels when needed, towels for pool supplied. Free shuttlebus service to town, capital city or the beach. There is a bank on site as well as a supermarket, coffee shop, restaurant and small bar. We were half board basis and were very disappointed with the choices of the buffet dinner each night plus the food was cold. We did report this after our first meal but nothing was done - still cold each night!. Breakfast had the same choices each morning but was ok. Staff were friendly and helpful throughout. Overall, our stay was enjoyable with impressive suite of rooms but was marred by the dining experience.

Io e mia moglie abbiamo soggiornato dal 10 al 18 agosto in questo fantastico Resort. Accoglienza super, nonostante fossimo arrivati dopo mezzanotte. La camera enorme con due letti da una piazza e mezza e un bel balconcino con vista parziale sul mare, il bagno enorme (unica pecca, manca il bidet). La colazione e la cena a buffet, molto varia. Forse avrei messo anche delle opzioni per vegani (ormai nel 2023 tutti devono poter andare dove vogliono). La piscina davvero stupenda. Un applauso a tutto lo staff, sempre pronti a risolvere qualsiasi inconveniente. Super consigliato

Finisco oggi il mio soggiorno in questo resort, dove ero stata anche lo scorso anno, ci sono tornata perché il buffet del ristorante è davvero completo e molto vario, non mangiando italiano all’estero, non posso giudicare come siano pasta o pizza, ma ci sono alimenti per tutti i gusti, e chi si lamenta per il cibo proposto, è meglio che se ne stia a casa.La struttura è datata, e ci vorrebbe un bel lavoro di rifacimento , ma gli ambienti sono pulitissimi, personale sempre gentilissimo e disponibile, molto adatta a famiglie con bambini, giardini molto curati, unici lati direi “ negativi”, la distanza dalla spiaggia ,minimo 5, massimo 10 minuti a piedi camminando di buon passo, non c’è un bar, quindi bisogna portarsi da bere , ma lo spazio a disposizione con lettini, è molto vasto, e chi non ama troppo stare al sole, c’è un palmeto anche questo con parecchi lettinie il mare che in questa settimana è stato un po’ capriccioso, solo due giorni con bandiera gialla… impossibile fare il bagno negli altri,l’animazione è coinvolgente ma non invadente, gli spettacoli serali molto belli….clientela di nazionalità francese, inglese, tedesca e di alcuni paesi dell’est Europa, italiani mosche bianche.