Scopri il tuo soggiorno a Santiago Province

It’s still 15 min drive from the airport and shuttle needs to be booked 48 hours ahead. We did NOT know as did not check the hotel WhatsApp profile picture that says so in Spanish… but they did provide us shuttle transfer for free the next morning upon our request at check-in. Facilities are nice despite of average service

Aveva bisogno di una notte prima della nostra crociera. Poiché avevano una navetta aeroportuale e prezzi decenti, abbiamo prenotato una stanza. Prima di tutto il servizio di navetta ha un punto di pick-up interessante in una delle aree di parcheggio. Abbiamo dovuto scappare dai taxi e salire due scalatori per una passeggiata. Non male se seguite le istruzioni che hanno mandato. La zona di attesa è un po' vasta e sarebbe facile perdere il pick-up, ma ho chiamato e è stato raccolto in circa 20 minuti dopo la 12 prenotazione che abbiamo fatto. Non andremo in giro in giro sull'hotel, era, molto eccitante potrebbe essere una parola ok. Per quanto riguarda l'hotel, il personale di ufficio era professionale, utile e ci ha portati in una stanza velocemente. L'hotel era utilizzato per altri passeggeri e lavoratori di crociera, ma ci hanno preso cura rapidamente. Il ristorante era buono ma non grande. Il numero di persone era troppo presto e non erano pronti per i numeri, così diverse tavole sedute dopo che abbiamo lasciato prima di avere anche il pane. L'hotel era pulito e le camere erano molto belle, quindi lo userei di nuovo, ma rifletterei su posti per cena.

Nico è un grande ospite! Il posto è molto bello, è ben caldo, ti fa sentire come la tua casa. E' situato in una bella zona e ha tutto quello che serve, lo consiglio molto ☺️

We stayed twice at the hotel during our visit to Chile. Rooms are adequate and as expected. The people are the best and so helpful just great. Even if your Spanish is wanting you will be served well; and if a misunderstanding occurs, it will we rectified. The hotel is in an interesting neighborhood and close to the Metro. One important issue: there are no sign to indicate that you are at the hotel; apparently the neighborhood building code does not permit it. Be reassured the address is correct, you just have to cross what looks like a bicycle parking lot for ubereats or grubbhubs…An alternative is Romero 2828 during daylight.

Ottimo spazio per condividere dalla tranquillità e conforto, le camere hanno riscaldamento e il soggiorno è quotidiano. La cucina condivisa è attrezzata per poter cucinare, mi piace avere una ricezione 24 ore, che rende molto facile l'arrivo di notte. Hanno anche diverse attività della settimana come la notte di asciugamano che fanno più divertente il soggiorno. È vicino al centro per cui ha il metro molto vicino e un quartiere molto bohemico dove sicuramente ritornerebbe. Ottima esperienza.

I can say the worst stay in my life. We arrived early in the morning after a night flight, we asked in advance if is possible to leave the luggage there, that's why we went directly there. When we arrived they asked if we want to do the procedures for checkin so we started them, but meanwhile a family arrived which seemed more important, because they were so focused on the new family that they didn't even told us about breakfast, or any kind of information - they remembered in the evening when we returned from diner that we were supposed to receive a welcome drink. We left for some breakfast in the city and some walking since the room was not ready. We came back earlier because it was cold and almost rainy so we wanted to wait in the reception( for an hour). When they finally gave us the room, the bed sheets were still wet and the room was freezing cold, we complained and after some running around they decided to give us another room or wait for the bed to be changed - we accepted the new room (we were so tired we even fell asleep on the sofa in the reception). I don't know if there were more than 3 rooms occupied. In the evening of our first day we received an email with some information, in that information was basically what they forgot to tell us at the checkin, like breakfast, and other details. In this email was mentioned about their restaurant that serves diner between 18.30 and 21.30, between Monday and Saturday, and a sandwich and salads bar that serves everyday. We decided next day to have diner at the hotel since we had to pack and go to bed early, we needed to wake up at 2.30 am in order to catch our flight. Well this didn't work out, apparently they don't have a restaurant, and I had to explain in a lot of different ways that we want to eat - the receptionists didn't speak english and we don't speak too well spanish. Also we saw that a wedding was having place in the garden - we were not noticed about it, and I am pretty sure we were the only guests in the hotel that didn't attend the event. The event didn't bother us, the garden was on the other side, but around midnight the guests started to go to their rooms and a lot of doors slamming and talking on the hallway, and the catering teams were gathering the stuff with the music from their cars at maximum volume, also slamming a lot of stuff like they were in a jungle not in a hotel where people sleep. I had to go three times to the reception to complain until the receptionist told them to turn off the music, but the scandal continued anyway. After only one hour of sleep I asked for a refund for that night, but I understand the receptionist got probably only 10% of what I told her about not being normal to pay 150 USD for a 4* hotel and not being able to sleep because they organize events that they do not mention to their guests. I slept better in a tent in the middle of the forest during a storm!

Razoável… esperava mais da habitação que me colocaram em vista das fotos aqui, mas ao invés disso me colocaram em um quarto no térreo, sem ventilação e extremamente barulhento. As portas tinham janelas, então qualquer movimento que havia al lado de fora, despertava meu sono. Barulho externo não tem, mas interno? Muitooooo! Contudo, vamos aos pontos positivos: - Bem localizado; - Atendimento cordial; - Bom diálogo dos funcionários. Deixo aqui meu obrigada as meninas que cuidam do café da manhã, extremamente educadas.