Scopri il tuo soggiorno a Lenk

Firstly the positives. Great location, surrounded by mountains, very well appointed spa area, comfortable rooms, a variety of dining options and most importantly a very friendly staff. Good live singer in the evenings (does make for a rather retro 70s feel but fun!) We enjoyed our stay and would likely return and can recommend but also want to provide feedback in the hope it is useful for future improvement So why 4/5 and not 5/5? Due to comparing like for like, a property that is in the 5*L category and charges ＞800 chf a night (see reviews of The Park, The Chedi etc), details matter. The first night we went to the pre-booked restaurant (Spettacolo) and initially told we were booked elsewhere (Oh Vie) until I showed them the email confirmation - a table was found but our dietary restrictions were not conveyed. On the final night (4) we returned to Spettacolo - reservation was made for 7.45, we arrived promptly at 7.40. We ordered water (still) and two glasses of champagne- water arrived as sparkling 20mins later (we didn’t change), champagne 10 mins after that and still no menus. After asking for menus they arrived with the wine list - we waited and had to ask a passing staff member to take our order approx 8.20 (the table next to us had already been served wine, even though we arrived just slightly ahead of them) - order placed we waited for the wine, which required a further reminder. Then at 9.20 we received our main courses, no starters ever received - the waiter did apologize but by this time we preferred to move to the bar for French fries and cheese; we settled the bill and even though we mentioned that we would go to the bar, no help was offered to transfer our bottle of wine and we took it and the glasses with us by ourselves. These details matter and the hotel seems to lack that serious attention to detail, also in house keeping twice items were not replaced and once they forgot to leave floor mats. Finally, at a hotel of this calibre, one expects high quality cocktails, twice dry vodka martinis were anything but dry - hence the 4/5

Wir haben zwei Nächte im Parkhotel Bellevue Lenk verbracht. Unser Familienzimmer war geräumig (zwei Räume) und sauber. Das Badezimmer war gross und ebenfalls sauber. Das Personal ist freundlich und hilfsbereit. Die beiden von uns gemeldeten Mängel im Zimmer wurden umgehend behoben. Das Frühstücksbuffet ist überschaubar, aber ausreichend. Abendessen im Hotel war gut. Leider gibt es aber keine Kindermenus. Da es sich um ein asiatisches Restaurant handelt, ist dies nicht optimal. Die Lage des Hotels ist ausgezeichnet. Das ganze Haus ist etwas in die Jahre gekommen, was durchaus sichtbar ist. Das Personal ist bemüht, alles im Schuss zu halten, aber eine grosszügige Renervation würde nicht schaden. Für einen Kurzaufenthalt ist das Hotel jederzeit zu empfehlen. WLAN-Signal war sehr gut. Familienzimmer 129 ist super zu empfehlen. Da es zur Seite raus geht, ist es auch sehr ruhig.