Scopri il tuo soggiorno a Woolwich

Do not trust them with your credit card information. Upon check in a $200 deposit is taken which is standard for some properties. After checking out I logged into my online banking and found that my credit card was charged an additional $500 on top of the room rate and deposit. I called the property at 10:30om(when I realized the charge) and was advised that the charge was manager approved and that no notes were on our file. I inquired why I wasn’t called before the charge was applied and no answer could be provided. The next morning at 9am I called the property again and eventually spoke to a duty manager who advised that there was damage to an ottoman. We never used the ottomans in the room. I was basically accused of doing the damage as their staff check the rooms before and after each stay and that there was no damage reported before our stay. I know matter of a fact that we did not use the ottomans in the room during our stay and advised the staff member. I asked her why we were charged without being advised and she advised that the case was still under investigation and that the hall cameras need to be reviewed - why??? The ottoman wasn’t used within the room let alone the hall. But if the situation is still under investigation why charge me an additional $500. We have not been informed of the extent of the damage or the reason the ottoman costs $700. Be very careful at this property. Fully inspect your room and all pieces of furniture so that you aren’t charged and falsely accused as we were.

We stayed in this hotel for Canada day weekend. And upon check in we had a very warm welcome and to name them, Sai, Kristine, Bee and their Supervisor Zaid. They are all very helpful, friendly and accommodating. The hotel's breakfast was good too with lot's of choices to choose from and the F&B staff were very attentive to the needs of the guests. These are some of the reasons to come back and stay there again.

Abbiamo goduto un soggiorno qui poco prima di Natale. Il lobby era decorato per la stagione festiva e era molto caldo e benvenuto all’arrivo. Era davvero bello vedere le case di gemello che il personale aveva fatto per una gara. La nostra stanza era meravigliosa, ci siamo trasformati in una grande stanza con un posto in fiamme e un posto a sedere. Tutto era in ordine di lavoro di prima notte e tutto era molto pulito. C'era una bella nota di benvenuto dal manager che apprezziamo davvero - era un toccamento molto speciale. Avevo cenato il bistro la prima notte e era molto buono. Molto personale anche qui! Ci sedevamo al centro di riscaldamento per il tè prima di tornare in camera nostra, e ci sedevamo qui la sera dopo cena con i nostri cugini, e ci facevamo sentire a casa. Bella tazza di tè caldo e dolce prima di andare a pensione per la notte. Grazie a tutti i dipendenti per averci resi così benvenuti e per averci reso il nostro soggiorno speciale.

È un hotel tranquillo, pulito. La cameriera è bello, ma il colazione è normale. Non ci sono molte scelte, molto salino

Attended my Daughters Graduation and chose this hotel as I am a Hilton Honors Member. All I can say is this hotel is incredible. They really go above and beyond to ensure good service and cleanliness. Check in was smooth and when I go to my room, it was huge!! Probably the biggest hotel room I have ever stayed which was great as I was sharing with my daughter and son. Beds super comfy, modern amenities and nice toiletries like the body lotion, shampoo, conditioner and the little extras. Breakfast was fantastic and I would highly recommend staying here. Also, good location near the charming St. Jacobs Market and Stone Crock Bakery- best butter tarts ever!

Bella TV in camera, ma il servizio non era ideale. Seduto in camera per un'ora come un tecnico ha provato a fissare una TV alta con un sistema audio rotto. In sala da pranzo ci sono voluti tre volte più di quanto previsto. E le cascate d'acqua sono complicate - mantenere freddo a notte. Il personale era amichevole e professionale per essere sicuri, ma i dettagli non erano così grandi.

The place is spacious, very clean, nice view on the 18 floor, have all amenities stove , fridge, washer, dryer , gym and swimming pool. The host very friendly and was nice. I will definitely go back again . Also the price is reasonable and affordable, it is like a condominium, not like a hotel. Thank you.

房間衞生，格局合理，面朝東南，一有太陽就陽光燦爛。可以燒飯，有洗衣機烘乾機，生活非常方便。