Scopri il tuo soggiorno a Severn

Great location to stay with hood food and service. Do not book there through trip.com as they advised trip.Com piggy backs on other companies and gives you good rates but not for the upper quality room you supposedly book. We were advised the Inn was trying to get away from trip.Com so customers and them are not caught by this issue and trip.Com then does not receive calls in English to review this with them.

We are long time returning guests. We stayed for a week and our visit was almost perfect except for quite a few dining room issues. The resort looks amazing, nice landscaping, very clean, our cottage was perfect for our family, rec program is great, office staff is friendly and helpful. However, the food this year was hit or miss. Breakfast and lunch buffets were generally good- except some finishing touches were missing - like topping for the tacos- no sour cream, lettuce, etc. or sauces for the egg rolls, etc. -just small things that should have been included. Also, it might be a good idea to require parents to accompany children at the buffets. We saw a group of little guys put their mouths on the lemonade spigots and lick the jars, and touch all the desserts. Dinner was our main issue. More traditional dishes would be appreciated. And what we did order was overcooked or small portioned- literally 3 slivers of sausage in the tortellini dish. We actually went out to dinner 2 nights while at the resort due to the choices that were offered. Also, although the wait staff was friendly and attentive, we had difficulty communicating our needs at times. And unfortunately, I hate to say it, lots of body odor issues which is not something you want to experience in the dining room. And finally, lunch was not served on the Sunday but is provided in the snack bar for guests. However, when we went to the snack bar to order, the staff had no idea what was going on. When the situation was finally resolved and it was determined that yes, we get a lunch it took 2 hours!!! for chicken fingers, burgers and fries....We have rebooked for next summer, we love the lake and the resort itself. However, we are unsure if we will be getting a meal plan again or cooking our own meals. Bayview is known for it's amazing food, but this year, it just wasn't up to par. Hopefully, these issues can get resolved.

Beautiful spot. Newer property. Construction on site. Wish they paid more attention to a few details. The bed was small. A double doesn’t feel very luxurious for a couples get away. No mirrors except in the bathroom. I would have appreciated another one at least in the bedroom. Decor is modern and white. Tends to show scuffs and markings easily. Too bad Travelers don’t take more care. Unit was a good size for a couple. Everything you’d need for a longer stay like dishwasher and laundry. This was a special treat for us. At this price a little more attention to detail would go a long way. Also- no housekeeping. This is a pet peeve in hotels lately. At the price a freshening of the room would be appreciated. Weather was in favour yep couldn’t take advantage of all the surroundings.

Have stayed in the past, probably 10 years ago now and really enjoyed our stay at that time. So, this time around we were coming for a concert @ ****** Rama and to do a bit of cycling the following day. We booked through ******* but also checked the hotel site and they had no mention of not allowing bicycles in your room. Well to our surprise upon checking in, right at the reception is a sign on the counter, no bicycles allowed. To top it off, if they caught you sneaking a bicycle into the room, they would charge you $250.00. We asked the front desk staff if they had a storage room where we could put the bikes overnight. That was responded with a rather snarky & smirky response of NO. They suggested we leave the bikes on the bike rack outside of the front door overnight, to which I responded, not a chance. To the non cyclist's out there, you would probably say what's all the fuss about with bicycles, well, like many things these days, they aren't inexpensive. My partner spoke to the manager and she got an even nastier reception and response. We wound up going across the road to a small motel, not as nice of a place as Stone Gate but the owner was gracious enough to allow us to bring the bikes in the room. To add to the story, 5 days later, my partner receives a phone call from some rude, obnoxious employee of Stone Gate to discuss our dissatisfaction. Probably due to the fact I gave them a bad review on their Facebook page. The employee was hard to understand, obviously English was not his first language and mentioned that the review would not help their business. A true genius if there ever was one, if you are in the service industry, customer satisfaction is key and if you don't like negative reviews, treat your guests in a more professional manner. Then after a few minute discussion back and forth, he obviously became quite agitated and hung up. Great customer relations on their part. Well, now I will post a bad review wherever and whenever possible and never recommend this business.