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We arrived at 2:45 PM, when we said we would when we checked in online. Our room wasn’t ready because “they were busy over the holiday weekend”. This was a Tuesday. Danielle told us to sit in the lobby and she would tell us when our room was ready. At 3:15, I went to the desk because we’d noticed that 3 people checked in after us and all got their rooms. Anais checked and said our room was ready. When I complained that no one told us, she said she just got there. It was not true. She was there when we arrived and Danielle spoke to us. I told her Danielle told us she would let us know when our room was ready. She said she left 15 minutes ago. Why didn’t Danielle tell the other agents that guests in the lobby were waiting for their room? Why didn’t they inquire whether we needed anything as we were sitting in the lobby with all our luggage? How could Anais not have seen us standing 3 feet away from her speaking to Danielle? There was no apology or acknowledgement of their lack of communication. There were only excuses and lies. That’s unacceptable for a hotel in the Marriott brand. We tried to park near the area where our room was, which was all the way at the end of the hallway, but the parking lot was for owners only! It was empty. A lady in a T-shirt and a kid showed up at 6:45 PM and parked right next to our room in the owners only parking lot! By morning, there were 6 cars there, two of which looked beat up. If it’s staff parking, say so. It’s unacceptable to make your guests walk all around the building with their luggage when there is sufficient parking nearby. That’s another fail for Marriott brand! The coffee machine had some smelly white water in the filter area. I called the front desk and asked for a new one. I had to call a second time as one hour passed without a new machine. When I called the second time, they wanted to know what was wrong with our machine. I told them again. They sent someone up within a few minutes, who brought a new machine and I showed him the dirt in ours. Another ball dropped. The hotel itself is nice and clean. Our room was clean and spacious with all amenities. The hotel would have gotten 5 stars if the staff was on top of its game.

Conformemente alle immagini, il parcheggio è gratuito, molto vicino alla cattedrale di San Anne, a piedi cinque minuti, anche vicino alla zona panoramica di San Anne Grand Canyon, e a guidare dieci minuti.La stanza è molto pulita, le strutture sono leggermente vecchie e le strutture della cucina sono complete.La reception è cinese e gentile.

Excellent rapport qualité-prix. Nous avons réservé cette charmante auberge sans avoir d'attente particulière. Nous avons été agréablement surpris par la qualité de la literie, le confort des lits et l'hospitalité des hôtes. Cette petite auberge est située à moins de 5 minutes du centre de ski de fond de Mont Sainte-Anne et à 15 minutes du centre de ski alpin. Les chambres sont petites mais confortables. Elles sont adaptées pour recevoir des skieurs avec un système de chauffe-bottes/gants. Le déjeuner est de type buffet. Il est sobre mais complet avec des aliments préparés localement. Nous avons soupé à l'auberge. C'était un excellent repas avec un beau choix de poissons et 3 types d'huîtres. On choisi des portions de type tapas et il faut compter 2-3 plats par personne. Les prix sont raisonnables. On peut aussi prendre un verre au bar de l'auberge. C'était d'ailleurs bondé de monde le vendredi soir où nous avons séjourné.