Scopri il tuo soggiorno a João Pessoa

I would like to start this review by stating that my wife and I loved Joao Pessoa - this hotel only does a diservice to the beautiful city in which it is located, by mistreating their guests and making them feel like they were ripped off, but the city and the beach itself are wonderful places to visit. We arrived to the resort, with reservations paid for online, only to be told at the front desk that we would have to pay 10% more because -they said- my wife made the reservation ”under the senior discount” and we are not senior citizens. My wife assured me that when she made the reservation using the English version of their online web site there was no such reference that the offered rate was for senior citizens. We didn't make a fuss out of this and simply paid (because we could) but right off the shoe, the magic was gone and the front desk people (none who can speak any decent English at all) were in my opinion shady and unprofessional, not a pleasant experience. That same day upon check-in we grabbed our dirty laundry, placed it in a bag, and proceeded to bring it downstairs to the main lobby to be washed, but the front desk person stated that they had no staff to take on these laundry orders (??!!!) and the order would not be ready until a day after we would have checked out. This is not 4-star service (not even 3-star service, mind you). We then decided to take a quick drive around the beautiful town of Joao Pessoa and, upon our return to the hotel later that day, we were met with a jammed-packed, chaotic parking lot scene where there was nowhere to park, even though we had specifically asked (before making our reservations) whether the hotel would guarantee a secure area to park our rental SUV. We had to wait some 10-15 minutes until another staff member came to the parking lot to move a vehicle so that we could park ours - again, not 4-star service, not even close. Back to our room on the top floor, we immediately noticed the air conditioning was not working properly - it was not cooling down to at least 24C and we knew this because we always bring a thermomether on every trip we do) and as much as we'd wanted to get the comfort temperature in the room that we paid for, at full fare, by then we were so disgusted with the staff and their very poor service that we decided to wing it - we were only planning a two-day stay at this resort anyway and we just didn't have any faith in the support that we would get from the hotel staff in the event we'd place a complaint about the faulty room AC unit. Again, not a 4-star experience. The next morning we went downstairs at barely after 9am and asked for two beach chairs and a beach umbrella only to be informed that they were out of beach umbrellas, which in itself makes it impossible to enjoy the beach under the scorching hot temperatures of 100F+ during carnival season. We went to the hotel next door and a very nice guy rented a very large umbrella and two beach chairs, $3 USD out of pocket. B

Distanza dai principali punti turistici di Giovanni Pessoa, si trova nel centro della città in un luogo piuttosto deserto durante la notte, rendendo molto difficile per chi non viaggia in macchina. La struttura dell'hotel è buona, ma la mancanza di pulizia e igiene nelle camere, nei corridoi e in altre aree dell'hotel ha reso una semplice notte una cattiva esperienza, senza contare sulle molte mosche nel ristorante. Per un ospite meno esigente con la pulizia, può anche compensare il valore giornaliero. Tuttavia, a mio parere, vale la pena pagare un giorno un po' più in un hotel/hotel vicino alla spiaggia e dei principali attrazioni di Giovanni Pessoa, con un ambiente più attraente vicino a lanchones, bar, ristoranti, farmaci e pulite nelle loro dipendenze.

Hotel bem localizado, próximo da praia e quiosques, restaurantes da orla. De noite, muitos moradores em situação de rua nas imediações; porém, eu caminhei pela área e não fui importunado. Instalações simples, café da manhã básico, ar gela bem, quarto confortável.

Hotel con buona posizione; zona di svago con bar e una fantastica piscina con bordo infinito, super colazione completa, eccellente. Cordiali funzionari e servizio di parcheggio con manobrista. Siamo stati posti nel quarto piano, rifiutamo la stanza perché già nel corridoio l'odore di mofo è insopportabile, poi siamo stati portati al secondo piano con lo stesso problema, là siamo andati al quinto piano che è più giovane e non abbiamo avuto problemi. La richiesta di sostituzione della stanza è stata fatta senza dubbio e con il buon sostegno del personale.