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I stayed at the Asparia Brussels Royal La Resante Hotel between 9th - 11th May 2023 in room No.8. I was extremely disturbed during my sleep due to the ongoing road works right outside my window, which started at 7.28am on one morning and a similar time the next morning. The room was shaking and the noise was extremely loud due to the works. This is totally unacceptable and I would not expect any work to take place before at least 8am. The hotel should have ensured this. I booked my stay on the 5th of May. However it was not stated anywhere that you were going to have road works taking place during my stay, and I was not informed that there would be any noise at reception upon my check in. This again is unacceptable, and the staff should at least warn you of this. If I had known this, I would have stayed somewhere else, especially as I had some very important work meetings and this added to the stress. I made a complaint during my stay at the hotel reception, but only received a verbal sorry. In my follow up communication with the hotel management, the hotel has failed to recognise that it is their responsibility to ensure that guests have a pleasant and undisturbed stay at the hotel, although as the arrangement was between the hotel and the road works company, they are ultimately responsible for ensuring that any work did not take place before 8am. I did not see any staff go out at 7.30am and ask the workers to stop the work as it is before 8am - ultimately this is what should have happened. The hotel clearly lacks in good customer service and just tried blaming the issue on someone else. Would not stay here again.

The apartment was excellent. We were there for a month and will stay there again hopefully when we return to Brussels again. Yes there are fittings that are showing their age but the apartment was clean and comfortable. The position regarding access to transport could not be better. There were a couple of minor issues we had when we first arrived such as a tap that would not turn off, but these were dealt with immediately upon receiving my email. To me that is more important than if everything runs smoothy.

L'hotel raccomandato dagli amici ha anche confrontato diversi altri hotel online. Questo è molto soddisfatto, indipendentemente dalla posizione, dalle strutture, dall'igiene, dall'ambiente o dal servizio, e cinque stelle sono lodati.

In short, a dump for €170 per night (regardless of the rate they advertise). Long version: I checked into a 5th floor room at just after 2pm in mid-October. The only window, which opened to the roof, was open and it was about 10C outside and maybe 15C in the room - too cold to be comfortable. I noticed the smell of sewage. I’m tall, so I looked out the open roof window and could see a sewer roof vent about one meter from the open window. I immediately closed the window and turned on the radiator to “4” (full on) to warm the room up. 15 minutes after, I could smell mold or mildew in the room, possibly from the carpet - hence the open window. I attempted to work on my laptop but the Wi-Fi dropped out every 10-15 minutes. I tried 4 different Wi-Fi’s in the hotel and had the same problems. After 30 minutes, I checked the radiator - stone cold. I went back to the front desk and described the Wi-Fi problem. Response - “nothing I can do but I called the IT guy.” Fair enough. I asked about there being no heat in the room. Response “ give it an hour or two.” I left to explore a bit and had dinner. I returned at 8pm. Different guy at the front desk. Still no Wi-Fi with a stable connection. Still no room heat, and it was getting colder outside and in the room. I went back to the front desk. Responses were “I’ll get the IT guy to fix the Wi-Fi” and “give the radiator an hour or two to warm up”. I replied that I had given the radiator over 4 hours to warm up and the supply lines to the radiator were cold. I asked to be moved to a room with heat and and he said “nothing I can do”. I asked for them to check the furnace and they had nobody who could do that. Perhaps heat was out for the entire hotel and they were still booking and charging rooms on a cold October day. Who knows? I checked out (or attempted to) at 10 pm same day and requested a full refund. They had charged me a full three nights stay immediately upon check-in for a dingy, smelly hotel room without heat in late Autumn. In the end, they refused to refund any of the stay despite not being able to provide a heated room in mid-October in Brussels. What a dump. Save your money. There is a decent hotel 3 blocks away with both Wi-Fi and working room heat.

Dovrei aver vissuto il peggior hotel di cinque stelle da molto tempo, igiene.Le letti sporche sono ancora sopra, e le letti sporche possono ovviamente vedere i segni di sangue 😒 Perché è già stato più di mezzanotte quando sono arrivati all'hotel, vedere piu'di undici letti sporchi, 😮💨 Pensavo che l'hotel ci darebbe un senso di gentilezza per le persone fuori. E'una scelta molto cattiva.

Stayed here for a long weekend. Comfortable bed, good-size room. Some of the rooms face the back which is better - a garden view and peaceful. However, the room was let down by poor maintenance. The kitchenette was odd: on the one hand, well equipped with kettle, 2-ring hob, microwave and dishwasher, but on the other almost nothing to use! One frying pan, no saucepans. Mismatched crockery and glassware, not much of it, and some chipped. No chopping board, grater or anything else useful. The roller door over the kitchenette was broken and jammed at head height, so the cupboard doors couldn't open more than about 45 degrees. Worst of all, nothing to make coffee in! The carpet was badly stained in several places but overall the room was adequately clean. The door handle fell off as soon as we walked in, and several lights didn't work. Despite all that, the location (edge of pleasant residential area and with good transport links) and the comfortable bed makes this a 3-star review.

L'hotel è un bellissimo istituto che ha mantenuto il fascino dell'antico maestro della Maison. Un piccolo giardino adora il soggiorno. Il personale è perfetto, il colazione servito in una bella stanza permette di iniziare il giorno in condizioni molto buone.

La stanza dell'hotel è completa, il luogo è un po' lontano e il traffico è generale.La colazione è un po' semplice!

I had a negative experience at this hotel. I booked a half luxe(junior ) suite in this hotel for two nights, in the description there were photos of the room and it was written that there was a balcony. When I checked in, I found that the room did not match the description and pictures. I demanded that the manager, who called herself the owner of the hotel, provide me with a room that matches the description on the booking site and which has the promised balcony. The hostess began to laugh at me, saying that she didn’t post this description on the site and she also didn’t post photos on the site and she doesn’t have a better number. That is, the junior suite of the room for which I paid, she does not have and is available. When I asked why she posted false information on the booking site, she said that she did not post anything. Then she began to openly laugh at me, when demanding to return my money to me, she did not even let me into my room and I took my things with difficulty. I was already ready to call the police to take my things and return my money, but the booking site professionally dealt with this conflict and the site returned my money to me. It happened on my birthday, that is, the day was ruined, but this did not disturb the hostess of the hotel and the man whom she called. Together with this man, they laughed at me. I want to warn you against the negative experience that I went through. Also, all this time (star time) for two hours, an employee was sitting in my rented room and repairing the door to the shower room. I ended up not being able to check into the room I paid for. I post photos of the room and another room that was offered to me as a replacement, but these photos did not match the stated description