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Probabilmente il peggior hotel a 5 stelle che abbia mai visto da molto tempo, igiene. Le lenzuola sporche erano ancora sopra e le macchie di sangue erano chiaramente visibili sulle lenzuola sottili😒 Perché quando sono arrivato in hotel erano già le 23 passate e ho rivisto il letto sporco, ugh😮💨 Inizialmente pensavo che questo hotel avrebbe dato alle persone come noi in viaggio d'affari un'atmosfera amichevole, ma è stata davvero una scelta sbagliata.

I stayed at the Asparia Brussels Royal La Resante Hotel between 9th - 11th May 2023 in room No.8. I was extremely disturbed during my sleep due to the ongoing road works right outside my window, which started at 7.28am on one morning and a similar time the next morning. The room was shaking and the noise was extremely loud due to the works. This is totally unacceptable and I would not expect any work to take place before at least 8am. The hotel should have ensured this. I booked my stay on the 5th of May. However it was not stated anywhere that you were going to have road works taking place during my stay, and I was not informed that there would be any noise at reception upon my check in. This again is unacceptable, and the staff should at least warn you of this. If I had known this, I would have stayed somewhere else, especially as I had some very important work meetings and this added to the stress. I made a complaint during my stay at the hotel reception, but only received a verbal sorry. In my follow up communication with the hotel management, the hotel has failed to recognise that it is their responsibility to ensure that guests have a pleasant and undisturbed stay at the hotel, although as the arrangement was between the hotel and the road works company, they are ultimately responsible for ensuring that any work did not take place before 8am. I did not see any staff go out at 7.30am and ask the workers to stop the work as it is before 8am - ultimately this is what should have happened. The hotel clearly lacks in good customer service and just tried blaming the issue on someone else. Would not stay here again.

La stanza dell'hotel è completa, il luogo è un po' lontano e il traffico è generale.La colazione è un po' semplice!

The rooms were clean and well-appointed with everything required in them. The location is quiet, but with good transportation links. The staff are helpful and able to assist with queries. All told it was a good place to stay

L'hotel raccomandato dagli amici ha anche confrontato diversi altri hotel online. Questo è molto soddisfatto, indipendentemente dalla posizione, dalle strutture, dall'igiene, dall'ambiente o dal servizio, e cinque stelle sono lodati.

The apartment was excellent. We were there for a month and will stay there again hopefully when we return to Brussels again. Yes there are fittings that are showing their age but the apartment was clean and comfortable. The position regarding access to transport could not be better. There were a couple of minor issues we had when we first arrived such as a tap that would not turn off, but these were dealt with immediately upon receiving my email. To me that is more important than if everything runs smoothy.

In short, a dump for €170 per night (regardless of the rate they advertise). Long version: I checked into a 5th floor room at just after 2pm in mid-October. The only window, which opened to the roof, was open and it was about 10C outside and maybe 15C in the room - too cold to be comfortable. I noticed the smell of sewage. I’m tall, so I looked out the open roof window and could see a sewer roof vent about one meter from the open window. I immediately closed the window and turned on the radiator to “4” (full on) to warm the room up. 15 minutes after, I could smell mold or mildew in the room, possibly from the carpet - hence the open window. I attempted to work on my laptop but the Wi-Fi dropped out every 10-15 minutes. I tried 4 different Wi-Fi’s in the hotel and had the same problems. After 30 minutes, I checked the radiator - stone cold. I went back to the front desk and described the Wi-Fi problem. Response - “nothing I can do but I called the IT guy.” Fair enough. I asked about there being no heat in the room. Response “ give it an hour or two.” I left to explore a bit and had dinner. I returned at 8pm. Different guy at the front desk. Still no Wi-Fi with a stable connection. Still no room heat, and it was getting colder outside and in the room. I went back to the front desk. Responses were “I’ll get the IT guy to fix the Wi-Fi” and “give the radiator an hour or two to warm up”. I replied that I had given the radiator over 4 hours to warm up and the supply lines to the radiator were cold. I asked to be moved to a room with heat and and he said “nothing I can do”. I asked for them to check the furnace and they had nobody who could do that. Perhaps heat was out for the entire hotel and they were still booking and charging rooms on a cold October day. Who knows? I checked out (or attempted to) at 10 pm same day and requested a full refund. They had charged me a full three nights stay immediately upon check-in for a dingy, smelly hotel room without heat in late Autumn. In the end, they refused to refund any of the stay despite not being able to provide a heated room in mid-October in Brussels. What a dump. Save your money. There is a decent hotel 3 blocks away with both Wi-Fi and working room heat.

L'hotel è un bellissimo istituto che ha mantenuto il fascino dell'antico maestro della Maison. Un piccolo giardino adora il soggiorno. Il personale è perfetto, il colazione servito in una bella stanza permette di iniziare il giorno in condizioni molto buone.

Lovely Hotel. Bedroom was clean and tidy with a very comfortable King bed. The “Kitchen andBar” was a great place to eat with friendly staff. Reception staff were very helpful and there is a mini market with a Small selection of essentials you can buy. My one downside was the English Breakfast. Most items were cold and the bacon and sausage were poor. The rest of the breakfast selection was good.