Scopri il tuo soggiorno a Kruibeke

L'hotel era pulito e confortevole, e solo a piedi dal centro città 1/2hr. Il cameriere notturno Berkay è andato sopra e oltre con servizio notturno tardivo, ordinando pizza quando tutti i ristoranti locali sono chiusi dopo il ritorno tardivo da evento vicino. Salva la vita!

Annabelle e Denise super! Veramente molto gentili e disponibili sia per il servizio conciergerie e petit déjeuner, sia per fornire qualsiasi tipo di informazione. Ottima colazione continentale. L’hotel si trova in un quartiere molto bello della città: a circa 20-25 min a piedi dal centro città, vicino ad un parcheggio dove poter lasciare l’auto e a pochi passi dalle fermate del tram. Gli ambienti sono puliti, accoglienti e profumano di Atelier Rebul Istambul (per me il top!).

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

La storia del castello di Solhof è tornata al 1414 e in un momento è circondata da mura e mura del castello, la montagna e le torre del castello sopravvivono oggi. Ora un hotel che gli attuali proprietari hanno acquistato il castello nel 1990. L'ingresso e il cortile sono molto impressionanti, con una sorgente/sottoterra ornamentale e coperte ben spruzzate. Al check-in il ricevitore non sembrava affatto preoccupato per Covid e ha detto che dovevo rimuovere la mia maschera perché non era necessario, anche se avevo appena arrivato dal Regno Unito e passato attraverso la Francia! Ho avuto una Superior Twin Room (#19) con due letti grandi. La stanza era ben attrezzata, con forse un tavolo troppo numeroso, e mi piacevano le finestre alte, guardando il cortile davanti. Uno dei motivi principali che ho prenotato era il parcheggio gratuito di questo hotel e potevo vedere la mia auto in modo sicuro dalla mia stanza. Non ho avuto un piano per cena all'hotel, quindi non posso commentarlo.La mia stanza era molto calda e non riuscivo a vedere come controllare il riscaldamento, quindi ho aperto entrambe le finestre! Il letto era confortevole e la camera era pulita, ma odio una doccia in bagno con una giardina doccia ricco.