Scopri il tuo soggiorno a Port Fairy

I (as well as others in my group) was so excited to visit the A1 motels port fairy . Our main reason for visiting Australia is to stay here, to enjoy this lodge and see Kangaroo Island. We arrived on Feb 2 and really enjoyed the afternoon walking the beach. We enjoyed the evening visiting with kangaroos , then a wonderful dinner. I have to say that the staff did an awesome job . The employees are definately professionals. They made sure that all of the guests were safe and taken care of. My hopes so many more people can experience this magical place.

Awful experience. The correspondence with the property below sums it up. Dear Sir/Madam, I am writing to request a full refund for our booking at The Victoria Apartments please. We could not stay there as it was cold (the heater did not work) and dirty, there was a blood stain on the pillow, curly black hairs in the bed, a dirty fridge, toilet and shower... I have taken pictures. More shockingly, the apartment had a condemned balcony (?!) (we requested no balcony as we are travelling with our six year old). I spoke to the receptionist who told me there was nothing she could do apart from text you, the owners to let you know about our complaints, her shift ended at 5pm and there would be noone there until morning. We decided to find alternate accommodation in the town and when successful, posted the key back in the returns box. We would like a refund please as the advertisement for this property on [link removed]does not match the reality. I look forward to hearing from you. Hi There, We are sorry to hear that you were unhappy with your booking, We unfortunately cannot offer a refund as it's a non-refundable policy that you chose. You chose a no balcony apartment and that is what you received, we would have been happy to give you a different apartment based on your complaints however you stormed off and we were unable to contact you, our receptionist then went and rectified the issues you stated incase you opted to stay or went back to reception after she requested approval to move you. Can you kindly send through your photos so i can show them to housekeepers as we have a certain standard of cleanliness we expect them to provide Dear Sir/Madam, The non-refundable policy is for cancelling ahead of the booking or not showing up; we did not cancel and we checked into your property. We then found the condition of your property unacceptable and not as advertised. The choice of ‘no balcony’ on your booking options did not infer ‘condemned balcony.’ This is misleading. Your receptionist has misinformed you, I told her why the apartment was unacceptable, her response was that she would text the owners about changing rooms but had no idea when she would receive a reply. She could not make the decision herself to move our room and could not give a refund. I explained we had a limited amount of time in Port Fairy and would see if we could find alternative accommodation and come back. She said she would not be there as her shift was ending and there would be no one until the next day. We agreed there was nothing she could therefore do to help and I left. We found an excellent alternative down the road and returned to collect our belongings and put the key in the box. The photos were taken on our return to the apartment- your receptionist had not rectified any of the issues. I will happily provide photos- please let me know the email address you would like me to send them to. Port Fairy is a beautiful town, it was a shame to have been let down

We enjoyed our one night stay here. Port Fairy is a beautiful place & I'm so pleased we decided to stay here. Directions were very clear & we parked up & were met by Marcia on arrival. I was delighted to see that there was a bath in our suite (suite 5) as everywhere else we had stayed had a shower only. We dumped our bags & went for a walk out to the lighthouse. Later we went out for dinner. Town is a short stroll away. Our suite was comfortable but I have knocked off one point as we could hear traffic noise from the road right outside our room which was a bit annoying. Breakfast was simple, healthy & served by pleasant staff. Afterwards we strolled out for a walk along the beach. Overall we enjoyed our stay. Port Fairy is lovely & definitely a good choice for a stop off.

We stayed in the waterfront apartment. On arrival we were met in a very welcoming and warm way. The apartment was just as welcoming. Extremely clean, had everything you needed and also that stuff you would forget to pack when you left home. The ambiance, views and warmth of the apartment was so refreshing and well worthy of a 5 star rating. It had everything you would have at your home and as such you were immediately comfortable. As a first time visitor to this apartment it will now be my preferred choice of where to stay whenever I am in the Port Fairy, Warrnambool or Portland area. Chris MIller Queenscliff