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We were quite disappointed with our stay at O'Reillys. Firstly we didn't realise how far away the villas were from the main retreat. Nothing on the website prepared us for that. It meant us driving every time we headed to the dining area and the activiities. And there was no parking for the villa guests up at the retreat, so it was always a walk from the day visitors car park. We enjoyed the sunset tour, that was the only good experience we had. The wildlife encounter was very poor, and glad that it was included in our package, because if we paid extra for that, we would have been complaining on the spot. The bird of prey presentation was very good, but having to pay for the chance to put the bird on our arms was excessive, since we took the photos ourselves. I understand that these beautiful animals are expensive to keep and feed, but the presentation was another activity that was charged extra for most guests. That should have been included. We did pay for the experience, but it is a shame that we had to. The dining room was dark and dingy and very outdated, and needs lots of love and serious renovation. Looking out the windows from the restaurant, it is very dirty and cobwebs in those areas, it looks awful. Simple to fix those kind of things. The food was quite good. Service was good from staff. The villas themselves were very nice, but so bland. There were shelves with nothing on them at all, no information on the area or the national park. No artwork on the walls and because of the completley overgrown bush, it was dark. it felt so clinical and unwelcoming. There was no view from our balcony as it was totally surrounded by the bush. This was just another disapointment for us. The retreat reception and general areas were like visiting a time capsule, and while I appreciate rustic, there was nothing appealing about this experience. My one spot review was for the food and the sunset tour only, I don't feel that anything else deserved a good review.

Questa era la mia seconda volta che ero al Binna Burra Sky Lodge, dopo che i fuochi d'artificio hanno colpito il Binna Burra Lodge nel 2019. Le Sky Lodge sono dotate di bevande, utensili, lavanderia e bagno.L'unico aspetto limitativo del servizio è che non ci sono scarpe da bagno fornite per proteggere i nostri piedi dal pavimento freddo di pietra. A causa di circostanze impreviste di lavoro, un amico personale che doveva portarci fino al Sky Lodge, e accompagnarci su un cammino di bush, doveva cancellare circa una settimana prima della nostra prenotazione. Ho chiamato la linea di riscaldamento immobiliare e il responsabile del carico di alloggio, Pip era molto responsabile di raccomandare un operatore di trasporto privato di trasportarci da Nerang Train Station a Binna Burra e indietro. Quando siamo arrivati a Binna Burra, mi ha sorpreso di vedere che l'iscrizione per i Binna Burra Sky Lodges è passata alla Teahouse, che è circa 200-300 metri dalla strada da dove si trovavano i Sky Lodges. Grazie a Dio, abbiamo avuto un ammirabile manager di servizio, Justine, che ha rilassato le nostre preoccupazioni, permettendoci di depositare le nostre borse quando abbiamo iniziato a fare un giro per il Circuito Daves Creek. Egli doveva anche gestire e affrontare il mio padre insensato, che chiese di uscire presto in marcia e di mettere in piedi la nostra posizione quando eravamo incontatti a causa della scarsa ricezione del segnale. Quando ci siamo accolti alla reception, Justine ha fornito un servizio clienti eccezionale, portandoci fino ai Sky Lodges e portando i nostri sacchetti pesanti nella stanza. Ha anche accettato di uscire dal nostro ufficio lasciando le chiavi, invece di dover mettere tutti i nostri beni alla ricezione.