Scopri il tuo soggiorno a Osbourn

The hotel could be lovely but the rooms seem very worn out. The cleanliness and maintenance was really not up to standard. Whilst the cleaners seem to do a good job with the basics there was mould and limescale behind the sinks and showers and along the floors in the bathrooms (because the showers have no screen) the bath had a rusty drain cover that was sharp where the chrome was peeling off so we couldn’t use the bath. There were dirty mugs in the cupboard and a cracked and chipped cup on the tray. The windows had algae growing on them and one was completely rotten so they put a wardrobe in front of it. Unfortunately this also blocked the door to one of the bathrooms. One toilet seat was completely yellow and another has a cistern that had a massive crack. The sofas were filthy and stained and one was broken and sunk when sat on. We had a three bedroom villa with 6 guests. The patio had one sun lounger and two wooden beds. One was broken and neither had cushions so we couldn’t sit outside The beach is very small and there weren’t enough umbrellas for everyone as they only had 4 for the entire hotel. The mismatched sun beds had dirty broken cushions. There are two small pools but the one near the beach is adult only so with children you have to cross the road or walk through reception to use the pool so there is no nipping between beach and pool easily so we didn’t use the pool at all The walk to the restaurant from the room was past the wheelie bins and every night there were Cockroaches on the paths. There is then a very steep set of stairs or several smaller sets of stairs to get to the restaurant. The hotel is built on a steep hillside and there are steep steps everywhere. Even the ground floor rooms have a staircase going down to the door. When we booked with specified with the agents and then directly with the hotel that we had someone with a wheelchair. The location is completely unsuitable for anyone with mobility issues. We had to move after 2 days as we couldn’t get the person in a wheelchair out of the room. They even had to eat breakfast on the room as the restaurant is down a very steep set of stairs. The staff were friendly and helpful especially Tango and the reception area is beautiful. The staff did their very best to help with the wheelchair but they all agreed it’s not the right Location. They went out of their way to help us move. Overall it could be beautiful and the staff are really trying but it feels like it needs some investment to get the maintenance right. I think it would be lovely for younger adults but not families and not anyone with mobility concerns

L'hotel dispone di spiaggia indipendente, ampia piscina, disinfezione e igiene, lavaggio e disinfezione delle mani alla porta, check-in contactless, tutto si fa online, l'hotel dispone di pane tostato, bacon, yogurt, uova e caffè a colazione, ma non ci sono verdure, e il condizionatore è un po rumoroso, anche il bagno è esausto, ci saranno delle zanzare accidentalmente, il letto e i cuscini sono comodi, la stanza è dotata di disinfettante per le mani ad alcol per disinfettare le mani, non sono forniti spazzolini da denti e pantofole, c'è acqua e caffè nella hall, non c'è bollitore in camera, puoi ascoltare il suono delle onde per dormire la notte, ogni giorno qualcuno pulisce,

Had a fantastic stay at the Cortsland Hotel. I stayed there for two nights at the beginning and end of my holiday for easy transfers to the airport. The first room I stayed in had a patio with seating. Rooms have ironing board and iron. Kettle with teas, coffee etc. The room was a fantastic size and bed was comfortable. The air conditioning was superb. The second room I stayed in had a kitchen that was accessed through glass sliding doors. Washing up liquid supplied. Extensive range of crockery and utensils. This room was massive. The hotel is immaculate. Pool is large with seating and comfortable loungers. I had this area to myself during my stay. All hotel staff were incredibly friendly and welcoming. On arrival I was too late for dinner. Emily ordered me a pizza and drove me to collect this. I only ate breakfast here. It was a buffet breakfast and had fruit, orange juice, cereals, teas and coffee on offer. The hot choices included scrambled eggs, sausage, bacon and herb potatoes. There is a bar near the hotel offering food and drinks that can be accessed from the back gate of the hotel. The gardens are well maintained and extensive. I also ran out of cigarettes during my final stay. Hazel, the hotel owner, personally drove me to the supermarket to buy these. Shout out to Donny and Kella who made me feel welcome. I stayed here myself and felt incredibly safe. The bar was not open but drinks could be ordered at the reception. I would highly recommend this hotel. Customer service was second to none.

Il personale è molto amichevole e molto utile, grazie ancora alla Gran Bretagna, che ha potuto accogliere la nostra situazione sempre cambiante. La stanza è al massimo confortevole, ben condizionata, pulita a standard elevati. Le strutture fornite nella stanza sono buone e ci sono negozi di cammino e negozi di pasticceria a distanza.

Una grande esperienza

Abbiamo avuto un soggiorno meraviglioso con Jacquie e la sua squadra nelle villa al tramonto. Le camere e le bagni erano grandi, ben dotate di letti confortevoli e un ventilatore a / c efficiente e un tetto. Jacquie è un ospite fantastico e un ottimo cuoco. I colazione continentali erano bellissimi, ma ci siamo trattati con omelete per colazione qualche volta e erano sorprendenti. Abbiamo anche cenato nelle villa in due occasioni e erano molto deliziosi. Certamente non abbiamo avuto fame. Le villa sono molto pulite e il personale è amichevole e utile. Jacquie è un ospite perfetto che ha aiutato a ordinare la punta che abbiamo ricevuto sulla nostra auto noleggio più prenotazioni per cena e escursioni. La zona è tranquilla ma è a 10 minuti a piedi dalla spiaggia e a breve distanza per St. Johns. Il miglior ponchino di rum sull'isola!!! Sarei sicuramente rimasto lì.