Wolverhampton City Centre

Best breakfast and great service from Toby, Tracey and Fiona. They went out of their way to accommodate my gluten free requirements - they also had Schar muesli a rare find! Definitely recommend. Would also say is near West Park park run, perfect after run refuel.

Staff were amazing as always the hotel is dated but clean it’s close to the city centre. Verity, Sarah, Kelly, Beth and Hannah were amazing on reception and Kurt and Tracey were great in the restaurant. The most irritating thing about the whole experience was this Tripadvisor making me type 200 letters to submit the review.

Slept really well, breakfast was yummy! Perfect t poached eggs! Great central location. Stayed here a few times now. Staff are fantastic and very friendly. Would happily stay here again. Shame the restaurant isn’t fully open anymore, but other than that a perfect stay

What a shambles! What is going on at Premier Inn City Centre Wolverhampton? On arrival, there were no staff on reception. Eventually a receptionist appeared with no sense of urgency. She couldn’t really be bothered. A very cold and unwelcoming check in. Not usual for this hotel. I was told that the restaurant was closed because they had no chef. How annoying. They insisted breakfast would be ok. Breakfast saw no chef again! He hadn’t turned up, again! The staff member trying to cook the breakfast wasn’t trained to do so; they were just trying to hold the fort as best they could. Was the food being cooked properly? What if they had an accident? Peps seemed to be the only one out the front. She was doing her best to take orders, clear tables, wait on etc. It was just too much for one person. Ridiculous. I’ve seen Peps when I’ve visited in the past. She’s usually singing away, bringing joy to the place but not this time. She was clearly frustrated by not being able to give her normal high standard of care and attention. Peps deserves a medal! She should be paid in gold bars for the way she carried the can for the chef and the manager, who had also failed to show up. So, what’s going on Premier Inn? 1. Lack of reception staff on arrival 2. Very poor welcome 3. No evening meal as there was no chef 4. No chef at breakfast; any cooked food available not cooked by qualified staff 5. Drab, tired rooms, desperately in need of refurb 6. Filthy reception entrance - the windows! I have stayed here many times. Will I stay again in the future? No. Would I recommend? No.

Great location, Nice quiet room Lovely attentive staff Tracy and John in the breakfast area.................................................................................................. .......... ... ............

Check in queue was large and painfully slow. Reception staff were unfriendly and unhelpful. Room was hot, stuffy (the windows don't open) and stank of disinfectant. We had pre booked a meal deal to find the restaurant was shut for refurbishment that weekend, so had to find somewhere to eat last minute in the city centre. Why advertise the meal deal and send us emails about it if you knew the restaurant was shut?! Complained to premier inn but they did nothing and have yet to refund us for the meal deal.