Hotel in zona Preston Point, City of Preston

Rooms were lovely and warm, the bed and pillows were comfy, bathroom nice and worked well. Service was good from a young lad called Matthew at reception, food and drinks service was good and quick with an overall good stay. Thankyou very much.

Letti confortevoli. Servizi ricreativi molto buoni. Personale di ricezione brutto. Check-in molto frustrante. Avevamo un grande furgone non poteva uscire o entrare e dovevamo continuare a camminare per la ricezione per loro aprire la porta perché non rispondono alla linea terrestre. Il cibo era molto buono.

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.

“'This review is intended to be objective and constructive. Firstly, the good points: A lovely building with fantastic grounds and an enormous terrace. Friendly staff. Now, unfortunately, the problems: Flies! Maybe the time of year, but there were flies all over - I think they enjoyed the food as much as we did. Also, in our room, there was an infestation of tiny black flies which I had to attack before putting the light out. Reception. A bit like a dinghy large cupboard, and usually unmanned. The room keys were on a large wooden fob, almost too large to go in a pocket. Very 1960s. Breakfast was poor. Yes, full English available, but no muesli, no weetabix, the granola seemed to run out as there was none on day 3, no fruit, either fresh or other. On two of our three days there was no white sugar, and pots of jam dumped on a table without a receptacle to take to your table. I went down to the bar on day 2 at 9.25pm. The bar was shuttered, as was Reception. Just had to drink water! Our room. Overlooked the car park, and had the smallest TV I've ever come across in a hotel. About the size of a laptop. The tiny bathroom had a loose loo seat, a damaged cord to the basin light, and a filthy, mouldy step up to the shower. These problems were reported - the loo seat was fixed, but a new cord to the light came away at it's first test. We were given a reduction to what we paid, but these problems should not happen in a 3* hotel. A makeover is badly needed as it could be such a lovely hotel. Obviously very popular with wedding groups, but for those staying there - Hmmmm!'”

Rooms are spacious, good beds with lovely pillows. Super clean hotel, can’t fault the cleanliness. Really good breakfast. TV in bedroom but limited Chanels, lots of plug sockets in the room, beautiful bathroom with massive shower, parking on site, very lovely listed building, reception very helpful and very friendly, tea and coffee machine in room, lighting is good which you don’t get very often in hotel rooms. The breakfast lady was lovely, great service, good coffee. No communal seating area or lounge, no drinks bar but so close to the bars and local shops.

We stayed for our Ruby Anniversary. Staff are amazing. Friendly, attentive and professional. Our Garden room was excellent. Spacious, comfortable and with everything you would need. Shame we couldn’t enjoy our garden and also terrace as weather changeable. The Hotel is so comfortable - nice places to sit in the lounge for drinks and beautiful restaurant. Staff so friendly. The food is outstanding. 5 course Gourmet menu was fabulous. Thank you Lisa & team. So tasty and beautifully presented. Some dishes too pretty to eat. Breakfast and lunch too were delicious. Our anniversary was faultless and we hope to return very soon.