Premier Inn Cirencester

UNCLEAN - To begin with, the corridors look like they haven’t been hoovered for months, the rooms have so much visible dust and dirt everywhere, including stains on the walls, sheets, lampshades etc. ***** found in bathtub and on spare pillows (there was three of us staying in the room and only two pillows to spare). SLOW SERVICE - The staff said they had had a busy day and were behind. Maybe just understaffed. But every-time we went to the reception there was nobody there to try and rectify our issues. One morning there was a sign saying they were helping in the restaurant, are they the cleaners too and is this why the cleaning is MINIMAL. DEAD RESTAURANT - We went on our first evening here down for the restaurant for a drink, deciding whether we would go fro breakfast in the morning. Glad we did not pay for this with the booking as we were the only ones in there. The KP was in the bar putting their hands in their mouth, along with some other unsanitary looking issues regarding the kitchen. Furthermore, the member of staff on the bar made a passing comment regarding Coke (seeming to perhaps to refer to the non liquid type). We do realise this is a relatively cheap stay but this is bare minimal expectations for anywhere you stay.

Great location for our needs and very reasonably priced at time of booking. Friendly staff although had to wait a few minutes for someone to attend to our check-in. Ended up not eating breakfast on this occasion but previous experience tells that food is generally pretty good.

Please be aware that if you're paying for a plus room, you won't get one here! Have stayed in many premier inns, most recently in plus rooms. The booking was for a plus room and when we got to the room, it wasn't! Plus rooms have a walk in shower, as per the photos on their booking site and web site. This one had the standard bath/step over shower. Went back to reception to be told, by a very pleasant chap, that the one we were given is a plus room for this hotel.